Lead Account Manager

Charles IT is looking for an experienced Account Manager to join our growing team. We seek passionate technology aficionados with experience in the IT industry, who are motivated as much by providing first-class customer service as they are excited at playing with the best and shiniest tech in the industry. Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on "CT's Best Places" to Work list for 6 years. Who says IT can't be fun?

Responsibilities:

• Build and maintain strong, long-lasting client relationships - This is what Charles IT is all about!
• Serve as the lead point of contact for clients
• Intake high priority client questions/concerns and work with our service team to dispatch the correct resource
• Review and resolve simple billing inquiries

• Clearly communicate the progress of initiatives through recurring client meetings
• Work to align clients to Charles IT standard hardware and services to help reduce risk
• Leverage internal technical teams to help drive client technology strategies

Requirements

• Proven work experience as a Team Lead or Account Manager in an IT setting required
• Superior customer service skills required
• Proven ability to juggle multiple client needs and ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
• Demonstrable ability to communicate, present and work with key stakeholders at all levels of an organization, including executive and C-level
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Excellent follow-through to see tasks through completion
• Self-starter with the ability to perform independently with little or no supervision
• High level of organization; sharp attention to detail
• Ability to pass a background check
• Current, valid US driver's license is required.

Benefits

Benefits: Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.