Lead Account Technical Strategist

Technical Strategy and Advisory:

• Collaborate with CSP partners to understand their business goals and technical requirements.
• Develop and deliver tailored technical strategies and roadmaps that align with partners' objectives and Citrix's solutions.
• Provide ongoing technical guidance and thought leadership to help partners maximize the value of Citrix technologies.

Partner Enablement:

• Conduct technical training sessions, workshops, and webinars to educate partners on Citrix products and best practices.
• Create and maintain technical documentation, including solution architectures, deployment guides, and troubleshooting manuals.
• Assist partners in building and enhancing their technical capabilities to drive successful Citrix implementations.

Relationship Management:

• Build and maintain strong, long-term relationships with key technical stakeholders within partner organizations.
• Serve as a trusted advisor and advocate for partners within Citrix, ensuring their technical needs and feedback are effectively communicated.
• Facilitate regular technical reviews and check-ins to monitor partner satisfaction and address any emerging issues.

Technical Support and Escalation:

• Act as a point of escalation for complex technical issues, working closely with Citrix support and engineering teams to resolve them.
• Ensure timely and effective resolution of technical problems, minimizing impact on partner operations.

Sales Engineering Support:

• Collaborate with sales teams to build and expand current CSP partner relationships.
• Provide pre-sales technical support, including product demonstrations, proof-of-concept engagements, and technical presentations.
• Assist in the development of sales proposals, RFP responses, and other sales-related documentation.
• Work with partners to identify upsell and cross-sell opportunities, driving additional revenue through value-added services and solutions.
• Translate partner requirements into functional and technical specifications for Citrix solutions.

Technical Evangelism:

• Articulate the technical features and benefits of Citrix products and solutions to partners
• Develop and deliver compelling technical presentations and demonstrations to showcase the value of Citrix technologies.
• Participate in industry events, webinars, and conferences to promote Citrix solutions and establish thought leadership.

Market and Industry Insights:

• Stay up-to-date with industry trends, emerging technologies, and competitive landscape relevant to cloud services and Citrix solutions.
• Share insights and best practices with partners to help them stay competitive and innovative in their markets.

Workshops and Coaching:

• Conduct technical workshops for technical staff.
• Facilitate technical exchange of best practices.
• Provide coaching in Citrix projects around DaaS and SaaS.
• Develop a network of technical contacts at focus channel partners and internally within Citrix.

Qualifications (include knowledge, skills, abilities, and related work experience):

• Ability to apply a thorough understanding of Citrix products.
• Experienced in motivating, training, and conducting seminars to drive mind share and increase Citrix revenues within an assigned territory.
• Ability to maintain relationships with technical resources at all levels of a partner organization.
• Thorough understanding of technical sales techniques and processes, including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals.
• Able to articulate and understand partner strategy and Citrix solution strategy to a technical level of detail for their area of focus.
• Ability to diffuse complicated technical and political situations with partners and customers.
• Must be flexible, dependable, and capable of quickly learning new products and technologies.
• Proficient understanding of one or more of the following areas of focus:
  • Citrix Virtual Apps & Desktops
  • Citrix DaaS
  • NetScaler
  • Endpoint Management
  • PowerShell scripting knowledge is a plus.
• Must have experience with cloud technologies (AWS, Azure, SoftLayer, etc.).
• Must have a good understanding of multi-tenant concepts
• Exhibits a positive attitude, represents Citrix to business partners and customers in the best possible fashion, and fosters interest in our offerings
• Excellent oral and written communications skills, as well as presentation skills.
• Strong work ethic, attitude, and follow-through ability
• Ability to travel throughout the assigned region
• 2-3+ years of prior systems engineering experience in a high-tech environment in an indirect sales and procurement environment, with a demonstrated track record of success in driving customer adoption of technology.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at [email protected] for assistance.