Lead - Accounts Receivable Collections

Company Description

Sutherland is seeking an action-oriented and self-motivated person to join us as a Lead - Accounts Receivable Collections (L3). We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Description

Consultants in this role gets to: Enhance company's cash flow by expediting collection of accounts receivable. Collects from large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties. Assists credit analysts and credit manager in fulfilling their responsibilities.
Perform collections functions including communication to customers and clients, escalation to clients and customers where necessary and monitor and maintain customers' accounts.

Principal Duties and Responsibilities:

The following tasks may be performed with an emphasis on collections or accounts receivable:

• Utilizes systems and tools to manage a portfolio of customers to collect past due invoices.

• Develops and maintains relationships with personnel at large-dollar repetitive customers.

• Coordinates collection effort with internal sales force and customer care teams.

• Identifies and monitors customer disputes and refers problem accounts to the appropriate credit analyst.

• Provides accounts receivable system maintenance.

• Distributes account summaries/aging to sales and credit staff. Constant dialogue with Sales Reps/Account Managers responsible for accounts assigned.

• Reconcile accounts, research invoices and cash identification. Collaborate with Cash Applications team on issues that are of mutual significance

• Utilizes Enterprise Receivables System technology.

• Serves as a resource to peer group.

• Assists in training fellow employees.

• Record information about financial status of customers and status of collection efforts within client's system.

• Locate and notify customers of delinquent accounts by email or telephone, in order to solicit payment.

• Confer with customers by telephone or email to determine reasons for overdue payments.

• Persuade customers to pay amounts due on credit accounts.

• Make referral for credit line increases to Credit Manager when necessary.

• Respond to customer inquiries.

• Advise customers on alternative payment plans.

• Refer discrepancies to higher level personnel for assistance.

• Performs other related duties and participates in special projects as assigned.

• Provide reporting at a summary level for the Collections team (weekly, monthly)

Qualifications

Our most successful candidates will have: - Post-Secondary education (CAT/ACCA or Associate Degree) with 5+ years of directly related work experience.

Additional Information

Candidate Profile:

• Good communication skills with knowledge of English grammar, rules of composition, and proper terminologies used in a Collections experience.
• General working knowledge of various software applications such as Microsoft Word and Excel.
• Must be organized and detail oriented.
• Must be customer service oriented.
• Knowledge of company and departmental practice and procedures related to department activities.
• Able to understand appropriate receivables technology and have SAP experience.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
• Ability to collect on a timely basis while developing and maintaining customer relationships.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.