Lead Administrator

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

• Train direct reportees to make right recruitment and selection decisions

• Promote diversity in leadership positions

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Technology Solutions Group, BU Teams, Different Infrastructure teams

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.

IRMC, QA

Guidance on risk mitigation and quality standards

External

Clients

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.

Vendors/ Manufacturers

Development and deployment of platforms, applications, databases etc.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
  • Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results
  • Team Management
  • Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Operations of the tower

SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management

2.

New projects

Timely delivery

Avoid unauthorised changes

No formal escalations

ServiceNow - SaaS