Lead Administrator

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Internal Audit Department is currently seeking an Internal Audit Specialist to join our growing team in our Worcester, MA office. This is a full time, hybrid, exempt role.

POSITION OVERVIEW:

This position will provide an exceptional individual with the opportunity to be part of internal audit's strategic team administration process while gaining audit experience. This role includes five areas of responsibility: providing support for audit committee meetings (20%), preparing audit committee reporting (20%), providing administrative assistance to the internal audit management team (25%), assisting with internal audits (25%), and assisting with internal investigations (10%).

IN THIS ROLE, YOU WILL:

Under the direction of the General Auditor and internal audit management team:

• Provide support for audit committee meetings including managing calendars, communicating with attendees, compiling presentations, and delivering meeting materials.
• Prepare audit committee and senior leadership presentations.

Under the direction of a senior or intermediate internal auditor:

• Perform internal audit procedures as outlined in an audit program including control and compliance testing.
• Perform quality review of audit reports and audit files.
• Manage audit report review and distribution process.

Under the direction of the General Auditor and internal audit management team:

• Provide administrative support often involving highly confidential information.
• Manage the General Auditor's calendar and schedules meetings.
• Provide telephone support including answering inquires and routing calls.
• Manage daily office functions including, but not limited to ordering office supplies, processing payments, filing, and preparing mailings.
• Coordinate travel arrangements, reservations, and off-site meetings as needed.
• Assist with new employee onboarding.

Additional responsibilities include:

• Maintenance of electronic audit files and records retention management.
• Assist with audit software system administration.
• Serve as a team member for ad hoc projects.

Key Measures of Success:

• Deliver a superior level of support while maintaining a customer service focus in support of a department.
• Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks.
• Collaborate with others in the department in completing the annual audit plan.
• Foster and contribute to a positive morale in the organization.
• Participate in special projects within the department.

WHAT YOU NEED TO APPLY:

• Prefer 1-2 years of insurance related experience.
• Associate or Bachelor's degree is desirable.
• Able to administer confidential information professionally and discretely.
• Advanced knowledge of Microsoft Office; including Outlook, Word, Excel, and PowerPoint.
• Able to work in a fast-paced environment with demonstrated ability to manage multiple and changing tasks and demands.
• Able to be flexible with work schedule including occasional late hours during quarterly distribution of Board materials.
• Able to effectively interact and communicate with individuals at all levels internally and external to the organization.
• Able to work both independently and as a team player with minimal supervision.
• Requires use of technical and business vocabulary and a detailed knowledge of the organization's operations and procedures.
• Excellent verbal and written communications skills and abilities.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here

Other details

• Pay Type Salary

Apply Now