Lead Analyst, Client Service - Remote

Job Title: Lead Analyst, Client Service

Who we are:

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand for The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available at www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

What we do:

Issuers of equity and debt securities, financial intermediaries and investors worldwide require innovative and efficient securities services. That's why we provide American and global depositary receipt (DR) programs in partnership with leading companies from 50+ countries. It's also why we are the world's leading corporate trust provider, servicing outstanding debt in countries around the globe.

Team & Role:

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Responsibilities:

Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies.

Resolves complex or non-routine client issues or inquires, as needed.

Uses in-depth knowledge of client issues and needs to contribute to business development efforts.

Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

Benefits:

In this role you will gain general knowledge of the financial services industry, and subject matter expertise in Treasury Services products and services. You will build a network of peers within Treasury Services and gain experience working directly with our clients. We're a team seeking an organized and detail-oriented new member who can manage their day independently and is eager to learn and grow.

The successful candidate will demonstrate/possess:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Ability to apply advanced problem-solving skills, judgement, and experience to analyze information.
• Use developed communication skills to deliver high quality service to a specialized client base.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $53,000 and $71,100 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.