Lead Analyst, Customer Insights

Amperity is more than just a leading Customer Data Platform — it's a unique mix of people, technology, and opportunity. The people are whip-smart, deeply committed, and energizing. The technology is multi-patented, AI-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcome. The opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship. 

Since our founding in 2016, Amperity has been growing 2.5X year-over-year. We've raised $187M in funding, including a recent Series D that increased our valuation to over one billion dollars. We're going places, fast, and we want you to come with us. 

We help top brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matter. Our customers include Starbucks, Alaska Airlines, Patagonia, Kroger, J. Crew, Brooks Running, Planet Fitness, DICK's Sporting Goods, and many more. 

We're building something that's never existed before, and we're doing it in a way that's great for consumers, transformational for our customers, and career-making for the members of the Amperity team. Come help us make it happen! 

At Amperity, we help people use data to serve the customer. The Analytics team works directly with some of the world’s most loved consumer brands, and as Sr. Analyst you will lead our clients and prospects as an expert in using, understanding, and acting on customer data. You’ll call on your business knowledge and deep technical expertise to solve ambiguous problems and unlock powerful insights from a wide range of industries. And you’ll accelerate Amperity’s speed to value by creating the framework to scale your most impactful analyses with our internal teams and external users.

• Drive change across a wide variety of industries - this is a singular opportunity to gain access to consulting opportunities that grow your experience quickly as you lead brands to value through your analysis and strategic recommendations
• Influence marketing and analytics leaders from innovative consumer brands - you’ll deliver insights and recommendations that can help them transform their business.
• Have outsized impact - Analytics at Amperity is inherently cross-functional. The work you’ll do will influence our customers’ success, sales, and the product itself. And because Amperity’s partners with hundreds of brands, the work you do will help improve the customer experience for millions of customers.

This role is a unique opportunity to:

• Dive deep into the data. Explore behavioral and transactional data from a variety of industries, quickly ramping up on new data schemas as you create compelling insights
• Grow your consulting chops. Your analysis and strategic recommendations will influence marketing and analytics leaders from innovative consumer brands and help them transform their business
• Be on the starting blocks. The Analytics team is hiring fast and poised for growth, and this role is an integral part of how we’ll mentor and lead more junior members of the team.
• Have outsized impact. Analytics at Amperity is inherently cross-functional. The work you’ll do will influence our customers’ success, sales, and the product itself. And because Amperity partners with hundreds of brands, the work you do will help improve the customer experience for millions of customers.

• Develop new customer-centric analyses to solve challenging, ambiguous problems from a large variety of consumer verticals
• Own Amperity's analytics output with several clients, identifying data-driven strategic growth opportunities for them via your deep analytics expertise and generating insights that showcase the value Amperity provides
• Consult with leaders from major consumer brands to identify trends, opportunities, and valuable segments that help them drive and measure incremental growth
• Build scalable methodology and tools to accelerate the analytics motion and drive thought leadership within our community
• Serve as a SME with our Product and Engineering teams to integrate analyses into new analytic product features.
• Drive thought leadership within our community by publishing customer-centric analyses and studies

We are looking for a versatile analytics professional who can go deep to derive useful insights and delight our customers (and help others learn to do the same). We are a team that moves quickly and relies on each other to think independently, work autonomously, handle ambiguity, and solve hard problems. If you are passionate about developing customer-centric analytics methodologies to help the world’s most loved brands use their data to better serve their customers, and you are looking for a fast-paced, friendly, and fun place to work, you should apply!

• Minimum 8 years experience in a consulting, business analytics, or data science role, preferably working with customer behavior data for a direct-to-consumer business
• Demonstrated ability to independently build analytic solutions and recommend actionable strategy for complex, ambiguous projects across a variety of industries
• Talented at bridging the gap between data and business strategy with experience providing support to senior management
• Creative thinker, adept at imagining new business use cases and identifying the data, analysis, and business requirements necessary to make them a reality
• Direct experience with experimentation design and A/B test measurement
• Excellent SQL skills with experience using statistical computer languages (Python, R, PySpark, etc.) to manipulate data and draw insights from large datasets
• Experience creating executive-level dashboards using visualization tools like Tableau
• Demonstrated success working in a fast-paced, swiftly-changing startup environment
• BA/BS in Math, Economics, Statistics, or other quantitative field (advanced degrees are a plus)
• Ability to develop predictive models using a ML framework such as MLlib, H20 or scikit-learn a distinct plus
• Ability to travel (15%)

We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. 

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.