Lead Application Support Engineer

Job Description

Are you ready to explore a world of possibilities?

Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Lead Application Support Engineer will be responsible for providing technical support of all the application. The role will be performing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and raise technical support incidents where necessary.

Your Primary Responsibilities:

• Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and blocking issue.
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage.
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by implementing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Provide support for change management approval, execution for DTCC's production application services.
• Client support team engagement to assist with application related incidents, client testing and integrations.
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, fixing.
• Access' administration for application access to DTCC's production application services
• Support management of resources that are involved in maintaining the host operating system on UNIX, VMware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; raises appropriately.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed for Success:

• 6+ years' experience in Application Support Engineering.
• Bachelor's degree preferred with Masters, or equivalent experience.
• Expertise of system administration - System configuration management, resource sharing, operating system fundamentals
• Strong experience with application support - basic programming skills, log reading and analysis.
• Programming and scripting - ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions.
• Database - Oracle, SQL Server, DB2
• Middleware technologies - WebSphere Application Server, WebSphere MQ, Java, JRE
• Gemfire in memory Cache technology
• Informatica Data quality and Data hub
• Snowflake
• Cloud Computing - AWS, CloudWatch, Cloud Formation

Leadership Proficiencies for this level include.

• Be Visionary: Transformational leaders are Inspires Change advancing the organization's strategy by being Future Focused and Compelling Communicators.
• Build Capability: Leaders build capability in themselves by being Committed to Personal Excellence and are Talent Developers for others by providing growth opportunities, feedback and mentor.
• Build Community: Our leaders are Inclusive Leaders who are Relationship Minded, embracing individual differences, inspiring others to thrive, and building networks for effective collaboration.
• Empower Results: Leaders at DTCC are Results-Oriented, delivering timely, high quality, customer-focused results, while mitigating risk. They are Business Savvy and understand DTCCs position in the global marketplace, recognizing the emerging industry trends that can impact DTCC business strategies.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job function.