Lead Backend Engineer - New Products

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

About the Role:

We’re building a new innovation team to explore bold product directions and prototype transformative solutions. As Tech Lead, you’ll work closely with senior leadership to identify opportunities, build full-stack solutions, and integrate advanced AI technologies like Large Language Models (LLMs).

Responsibilities:

- Collaborate with leadership to define and prototype new product ideas.

- Build full-stack solutions, from front-end interfaces to scalable back-end systems.

- Leverage LLMs and develop custom algorithms to power innovative features.

- Rapidly iterate on prototypes to validate concepts and ensure feasibility.

- Mentor team members and maintain high technical standards.

Qualifications:

- 6+ years in software development, with leadership experience.

- Expertise in full-stack development (React, Node.js, or similar).

- Hands-on experience with LLMs and advanced algorithms.

- Strong problem-solving skills and ability to work in ambiguity.

- Familiarity with cloud platforms (AWS, GCP, etc.) and rapid prototyping tools.

Why Join Us?

- Work directly with senior leadership to shape the company’s future.

- Opportunity to drive innovation with cutting-edge technologies.

- Competitive compensation and benefits.

Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.

- To learn more visit : https://thelevel.ai/

- Funding : https://www.crunchbase.com/organization/level-ai

- LinkedIn : https://www.linkedin.com/company/level-ai/

- Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s