Lead Billing Specialist

• Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required based on what technicians submit entering RO into service database system.

• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.

• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.

• Improve RO quality by identifying weak points (e.g. the story missing information incorrect information) edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided.

• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.

• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.

• Communicate with customers via email fax or phone to retrieve purchase order approvals and/or discuss billing issues.

• Gather necessary paperwork and upload into system for records.

• High School Diploma/GED and 7 years' experience in a related field. The right candidate could also have a different combination such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field

• Proficient with Mitchell One or similar estimating systems

• Strong communication skills (written verbal and phone) and customer service skills.

• Proficient computer skills (MS Office emails typing etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.

• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.

• Existing knowledge of standard repair times (SRT) for common services.

• Experience in service writing is preferred.

• Works well independently but also effective within team environment.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.

• Maintains professional but friendly demeanor.

• Demonstrates strong interpersonal and customer service skills.

• Communicates clearly and effectively.

• Pay close attention to detail.

• Exhibit's ability to remain calm and polite when dealing with frustrated customers and/or technicians.

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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