Lead C++ Software Engineer

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

About the Role 

JustAnswer is looking for a proficient software engineer to lead and develop applications using our Natural Language Processing technologies. Our chatbots are one of the key enablers for the JustAnswer services. This role is key to building our next-generation chatbot technologies and associated tools using rapid development based on our evolving Kubernetes CI/CD pipeline.

This role in our platform team involves working with a distributed team of engineers, architects, product managers, and other stakeholders to plan and develop features critical to our services. We value a lean, data-driven, and collaborative approach to software development. This is a great opportunity for the right lead engineer to take responsible ownership, set bold directions for the team, and develop further.

What You’ll Do 

• Lead architecture, API design, and evolution of our NLP software
• Lead a team of software developers focused on the development of our next generation NLP software
• Work with multiple engineering teams, product management, and Analytics to plan and execute roadmaps and test hypothesis
• Proficient with applications development (CI/CD) in docker and Kubernetes environment
• Performance characterization, debugging, and optimization of distributed applications
• Quickly respond to issues/needs of users of the conversational platform

What We’re Looking for 

Skills

• 10+ years of experience in C++, Python, and preferably also .NET (C#)
• 15+ years of application programming and development
• Experience in decomposing complex designs into multiple manageable components and deriving associated interfaces, dependencies, metrics, and code
• Experience with programming mechanisms like threads, synchronization, lockless design, concurrency, and C++ structural and behavior patterns
• Experience with large C++ code base in terms of design, modularization, validation, refactoring, and dependency management
• Significant experience in analyzing, debugging, solving performance issues, and triaging code defects
• Significant experience in doing code reviews, evaluations, code coverage, and validations
• Not required, but some experience with ChatScript is highly preferred
• Bachelor’s Degree in Computer Science, Engineering, Statistics, or Information Systems

Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers’ time

Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares the appropriate level of information across teams
• Actively listens to others and ensures they are understood

Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High level of accountability and acts as an owner, develops effective short and long-term plans and goals
• Provides timely, effective, and meaningful feedback that motivates others to improve their performance
• Builds and/or supports a high-performing team; recognizes and rewards achievement

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States

California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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