Lead Client Success Manager

Bazaarvoice is looking for a Lead Client Success Manager to join our Enterprise Accounts team. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. We are looking for an individual who is passionate about client service about solving challenging problems and enjoys regularly exceeding customer expectations. Our ideal candidate is naturally curious and has strong drive to succeed.

What you'll do:

• Discover and influence the client's internal metrics for success of their Bazaarvoice program and ensure the client knows how to achieve and measure those results

• Conduct regular Executive Business Reviews to help executive stakeholders understand the value they’re receiving from Bazaarvoice.

• Act as the business success expert in educating guiding and supporting clients partnering with them to effectively develop their User Generated Content (UGC) programs

• Engage in consistent proactive client engagements to positively impact customer loyalty and revenue growth.

• Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of your customers.

• Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Bazaarvoice.

• Manage client lifecycle across a portfolio of named accounts

• Exemplify client centricity by serving customers above and beyond their expectations

• Manage client health by identifying documenting and working with multiple teams to mitigate risk and increase client satisfaction

Who you are:

• Significant experience with account management with attention to retention and revenue growth ideally with another SaaS or e-commerce platform

• Excellent relationship building skills and proven experience cultivating productive executive champion relationships

• Ability to compel clients and internal stakeholders to act and to hold them accountable to their commitments

• Demonstrated ability to manage multiple enterprise accounts concurrently

• Demonstrated ability to manage multiple work streams simultaneously and efficiently

• Attention to detail highly organized with an absolute focus on quality of work

• Strong team player with a “client-centric” attitude

• Outstanding oral and written communication skills

• Marketing program management experience preferred

• Bachelor’s degree and a minimum of 10 years of work experience in a client services or account management role managing Fortune 1000 clients

$110000 - $115000 a year

*Range quoted denotes Base Salary range

Transparency & Integrity Builds Trust

At Bazaarvoice we carefully consider multiple factors when determining compensation including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said we expect the base salary for this position to be in the range to be as listed above and will depend on your skills qualifications and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark we encourage you to apply!

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