Lead Cloud Engineer

At Bose Corporation we believe sound is the most powerful force on earth — and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound. 

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation. 

Cloud Engineering Ops Lead (AWS + Application Support)

Mission

Keep our AWS platforms and customer-facing apps available observable recoverable secure and cost‑sensible. Make the runbook path the easiest path so on-call personnel feel calm and releases feel straightforward—in a good way.

Scope of the role

• AWS operations: EC2 EKS RDS ALB/CloudFront IAM/OIDC VPC/TGW/SGs patching and hygiene.
• Application support: release readiness runbooks post-deploy smoke checks performance baselines and clean rollback paths.
• Visibility: dashboards logs metrics traces synthetics error budgets and alert health.
• Backup & DR: policies schedules retention cross-region copies restore testing and DR runbooks (RPO/RTO owned and measured).
• Incident leadership: run Sev‑1/2 bridges keep comms clear and land post‑mortems with actions that actually close.
• Cost hygiene: tagging right-sizing SP/RI coverage lifecycle cleanups (EBS/EIP/AMIs).
• Team enablement: guardrails golden runbooks and small automations that remove toil.

Day‑to‑day (what this looks like)

• Triage overnight alerts and hot issues set priorities and make sure owners are clear.
• Keep dashboards honest; fix flapping or missing alerts before they wake people up.
• Check backups and recent restore points; open tickets for any gaps and track to done.
• Unblock releases; verify smoke checks; keep environments tidy and predictable.
• Lead or delegate break/fix; no lingering “mystery” incidents.
• Write down what we learned in the runbook so the next person can fix it faster.

Weekly rhythm

• Ops review: incidents alerts deploys costs capacity and backup status in one short readout.
• Observability tune‑up: delete noise add the missing signal and test a synthetic from the edge.
• Backup/DR: run a small restore test and record RPO/RTO evidence.
• Patch and change review: what shipped what rolled back why.

Monthly outcomes

• Share availability/SLOs MTTR change failure rate observability coverage backup compliance and costs in plain English.
• Close the top recurring issues (noisy alerts flaky deploys).
• Refresh the most‑used runbooks; validate DR for one critical workload (tabletop or live restore).

Core responsibilities

• Own production readiness and stability for assigned AWS accounts and apps.
• Lead incidents and land post‑mortems; make the fixes stick.
• Keep monitoring/logging/tracing standards real; enforce SLOs and error budgets.
• Own backup strategy end-to-end including monthly restore tests and DR docs.
• Keep access least‑privileged and auditable; rotate secrets and certs on time.
• Drive cost posture and mentor the team; make on-call humane.

What “good” looks like

• Visibility: one clear dashboard per service clean alert routing low false positives.
• Backups: 100% jobs green (or retried) documented RPO/RTO and monthly restore tests that pass.
• Reliability: MTTR trending down; most issues solved by the first responder with a runbook.
• Change: predictable releases with smoke and rollback; fewer failed changes month over month.
• Cost: flat or down against growth; tagging at or above 95%.

Minimum Experience Required

• 8–10+ years in cloud/app operations with strong AWS hands-on experience.
• Comfortable leading incidents shaping dashboards and alerts and automating the boring bits (Terraform Ansible Python).
• Experience running backups/DR in AWS and proving it with real restore tests.
• Cloud network experience.

Preferred Experience

• AWS Solution Architect Certification
• Any professional networking certifications
• ITIL Certification

‎

‎

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

What We Do

At Bose Corporation we’re powered by our legendary brands — Bose McIntosh and Sonus faber — bringing together more than 175 years of combined technical expertise craftsmanship and artistry. Founded by Dr. Amar Bose our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home on the go and on the road.

Why Work With Us

At Bose Corp. we’re united by a simple belief: sound is the most powerful force on earth. It moves us focuses us connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound together. Let’s Make Waves.

Gallery