Lead Community Manager (m/f/d)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (decagames.com).

This is a remote position. You can work from anywhere in the world in the CET timezone (9 am - 6 pm CET).

About the role

We are looking for a Lead Community Manager to lead and mentor our team of Community Managers across all DECA games. You will be responsible for developing community management strategies, guiding your team’s approach, and ensuring a consistent and engaging experience for players across all platforms.

Responsibilities

• Lead, mentor, and support a team of Community Managers across multiple game titles.
• Develop and implement community strategies that align with DECA’s brand, driving player engagement and loyalty.
• Ensure consistent messaging, content delivery, and community interaction across all platforms.
• Foster collaboration between community management, product teams, and marketing to integrate community feedback into product development and promotional efforts.
• Collaborate with game development teams to ensure community needs are reflected in the game’s design and feature updates.
• Leverage community data and insights to shape decision-making, track engagement trends, and optimize strategies.
• Analyze community health metrics and adjust strategies to improve engagement and retention.
• Manage community crises, ensuring clear, effective communication during sensitive situations.
• Build scalable community management processes and frameworks to support growth across multiple game titles.
• Identify and propose new tools, technologies, and processes to improve community management and player engagement.
• Collaborate with senior leadership and key stakeholders to align community management strategies with overall business goals.

Requirements

• 6+ years in Community Management, with at least 3 years in a leadership role.
• Proven experience leading and mentoring community management teams.
• Strong understanding of community engagement strategies across social media, Discord, and forums.
• Excellent communication, leadership, and collaboration skills, with the ability to work cross-functionally between products and teams.
• Ability to influence product and marketing strategies based on community feedback.
• Strong experience in tracking and analyzing community metrics to drive decisions.
• Native or near-native English proficiency.

Benefits

• Remote first company culture.
• Flexible work hours to support a personal work-life balance.
• Weekly remote Embodiment@Work breathing and workout exercises.
• Online language classes: English, German, French, Spanish etc.
• Working in a multicultural environment with people from over 30 different countries.
• Flat hierarchies with an open-door policy.