Lead Configuration Analyst

This Lead Configuration Analyst will have extensive customer-facing experience, serving as a configuration liaison to internal & external stakeholders. You'll also be developing and maintaining configuration changes of company software applications based on business and customer requirements, planning and executing complex configuration tasks, defect mediation, and configuration testing within set deadlines. In addition, this role is reviewing and recommending changes to existing configuration processes and procedures to guarantee quality. The Lead Configuration Analyst will work with the Configuration Manager to provide oversight to the configuration teams or similar resources within MHK's Customer Care Organization.

Primary Responsibilities:

• Must have the ability to understand requirement objectives and facilitate requirements-gathering activities, including meeting with client/ internal stakeholders to discuss existing functionality and enhancements
• Participates in reviewing technical specifications with all teams and clients, driving requirement translation into detailed technical specifications.
• Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients.
• Serves as a configuration subject matter expert and escalation point for configuration-related issues.
• Conduct System Impact Analysis with the current and newly proposed state.
• Proactively communicate and collaborate with key stakeholders to analyze information needs and documentation needed.
• Review and assist in the approval process of requirements, design specifications, physical solution design, functional requirements, prototypes, and system testing.
• Negotiation and cost-Benefit analysis insights and should have experience in the creation of reports and Dashboards.
• Review operational workflows of a high degree of complexity for multiple departments, identifying problems and developing improvements, modifications, and enhancements.
• Document issues resolutions and write specific requirements for system changes and troubleshooting issues to ensure issues as identified, tracked, reported on, and resolved promptly, including creating test scenarios, testing data, and understanding outcomes.
• Mentors the organization on Configuration Management concepts, policies, and procedures
• Prepare configuration documentation and maintenance
• Assist with managing the day-to-day activities of the process, including establishing priorities and work assignments
• Assists in the management & maintenance of the Configuration Management Tools
• Conducts scheduled confirmation audit reviews and recommendations
• Engages with release management to ensure that the Configuration team can successfully execute the new Configuration functionality per the Solution
• Contributes to our product roadmap
• Provides work effort estimates based on requirements

Desired Competencies:

• Customer Focus
• Leadership
• Communication Proficiency
• Organizational Skills
• Collaboration
• Presentation Skills
• Time Management
• Quality Management
• Problem Solving

Education/Experience/Skills:

• A minimum of 5 years of experience in team management, preferably with a software vendor or in the healthcare or healthcare insurance industry, is desired. Willing to provide additional training to the right candidate
• Software configuration or development experience preferred
• Experienced in resource capacity planning, budgeting, and multi-customer support
• Ability to organize team members and prioritize across multiple complex projects
• High School Diploma is required. A Bachelor's Degree is preferred but will accept equivalent experience.
• Proven written and oral communication skills
• Demonstrated team-building skills
• Excellent verbal, analytical, organizational, and written skills
• Ability to motivate teams and effectively manage personnel

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member's health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance.

COMMITMENT TO DIVERSITY & INCLUSION

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address and the email address cannot be used to inquire about the status of applications.

For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement.