Lead Consultant - Workplace EUC Lead (M/F/D), Germany

Role - Lead Consultant
Technology - Workplace EUC Lead
Location - Stuttgart, Germany

Technical skills (Required)

• Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
• Solid Windows troubleshooting skills
• Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation.
• Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels.
• Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access
• BitLocker Encryption through Intune
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Should have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
• Must have hands on experience in ITSM-ServiceNow
• Proven Customer Service skills
• Excellent written and oral communication skills in German and English
• Experience in Scripting languages like PowerShell

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• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

• Client management
• Team co-ordination

• Create deep client impact.
• Execution excellence

• As a team member you will be handling Incidents and resolve within SLA
• Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation.
• Be a part of the team who operates aligned to global time i.e. 24x7.
• Involve in problem management sessions.
• Must contribute to the changes w.r.t OS, windows client patching.
• Coordinate with other teams for Incident resolution and Project Implementations
• Coordinate with the team in daily calls, weekly calls etc.
• Monitor the status of incidents, changes daily, weekly by using the internal tools.
• Work with customers in case of new OS releases, testing /UAT from other sites.
• Work with the shift leads to excel in the operations.
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Implement Service improvement and involve in the transformation initiatives.
• Use PowerShell scripts for automating daily tasks.
• Monitor SCCM environment by logging in across APAC, EMEA and LATAM
• Should be able to read, understand various SCCM logs as per the issues.