Lead Content Coordinator

The Role

As the content liaison between publishers and the platform, the Content Coordinator plays an important role in the ITHAKA ecosystem. The Content Coordinator will be a part of the Content Intake Team and report to the Senior Manager, Digital Content. As part of a publisher and content focused team, you will be responsible for driving efficiencies and excellence in our production practices across Portico and JSTOR, and ensuring that content is set up correctly as it moves to our various platforms.

Responsibilities

• Account Management 
• Serve as the main point of contact for publishers/contributors regarding the delivery and publication of their institution’s content.
• Work with other teams and departments(Outreach, Platform, Content Management Systems, CDL) to answer questions and resolve problems in a timely manner.
• Develop a strong working knowledge of the content received (primary sources, contributed collections, books, and journals) as well as the publishing/archive process with that contributor/publisher. 

• Workflow Management
• Understand and maintain consistent and efficient workflows for content moving through ITHAKA’s publishing/archiving processes.
• Publish content in a timely manner and resolve issues quickly. Develop a deep understanding of digital publishing practices across all ITHAKA systems and tools to enable timely problem reporting/resolution.
• Oversee the flow of content to JSTOR (including metadata, supplements, and other necessary files for publication).
• Use automated and manual methods, create and disseminate status reports for internal and/or external use.
• Document all information gathered related to content providers’ production processes, content types, and submissions. Share with other parts of ITHAKA as needed. 

Vendor Management

• • Develop a strong working relationship with ITHAKA vendors and any other third parties.
  • Provide insight and training as needed; enable and support vendors on tools they will use to process ITHAKA content.
  • Field questions and assist vendors in working through problems in a timely manner
  • Work with vendors to ensure quality standards are consistently applied in all areas.

• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.

Experience and Skills

• Bachelor’s degree in a related field.
• 2 or more years of electronic publishing, or working with library digital collections or archiving services.
• Interest and background in scholarly publishing, academic libraries, and digital technologies.
• Experience working with Zendesk, JIRA, XML, Microsoft Office, Google Docs, Photoshop, Adobe Acrobat, Oracle SQL.
• Proven self-starter with the ability to work independently and with others to accomplish a goal.
• Excellent analytical skills with a focus on effective problem-solving and data-driven decision-making.
• Outstanding organizational skills combined with analytical and problem-solving abilities to manage tasks efficiently and drive effective solutions.
• Excellent written and oral communication skills.
• Proven experience with managing and maintaining customer-facing relationships.
• Technically savvy with excellent computer skills, including proficiency in Microsoft Office Suite, FTP, databases, and the ability to quickly learn new concepts and tools

Work Authorization and Sponsorship 

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $55,000 to $63,986 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. 

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