Lead, Customer Program Management - Automotive

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This role is within Chamberlain Group's Business Unit Operations function. A successful incumbent is expected to (i) Manage less complex secondary customer programs end-to-end, serving as first line automotive customer interface for quality, launch and delivery activities and (ii) Support technical sales and business quoting activities; translate quote requirements to internal teams such as engineering, finance, manufacturing etc.; provide timely responses to all customer-driver inquiries.

• Manage secondary customer programs end-to-end, serving as first line automotive customer interface for quality, launch and delivery activities
• Support technical sales and business quoting activities; translate quote requirements to internal teams such as engineering, finance, manufacturing etc. Provide timely responses to all customer-driver inquiries
• Develop customer launch plans including: release schedules, program milestones and deliverables, acceptance criteria, risk assessments and engineering scope changes
• Drive cost reductions and efficiencies; ensure timely delivery of products and services to customers as committed
• Identify and resolve operational and services related issues to ensure customer satisfaction; lead interface to senior management and customers on project status, schedules and key issues on regular basis
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Qualifications:

• Bachelor's Degree in Electrical Engineering
• 5-8 years in automotive industry; 3+ years in program management; experience with RF technologies
• and automotive product launches
• Ability to work in agile and matrix environment
• Able to travel 25% of the time - domestically or internationally

Preferred Qualifications:

• MBA or advanced degree in electrical engineering
• Experience in automotive telematics industry, IoT and mobile technologies; experience in formulating business models; consumer / commercial connectivity experience (end user orientation); access controls, home automation, and connected vehicle services

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.