Lead Customer Security Analyst-Premier Customer Program

Lead Customer Security Analyst-Premier Customer Program

The Customer Trust team within ISRM performs a key role in responding to all Information Security customer requests. This position will be responsible for engaging and supporting the information security and compliance requirements from our top tier of customers. The Premier Customer Program is a net new program focused on increasing transparency, collaboration, and excellent customer support as pertaining to security assurance and compliance needs of our customers. This role will resemble an Account Manager role in many ways but with expertise and focus on cyber security and compliance.

About the Role

In this opportunity as a Lead Customer Security Analyst, you will:

• Engage and support security inquiries from top customers to meet program goals.
• Develop, maintain, and grow the program supporting Premier Customers.
• Meet with our customers to support on site audits and respond to enterprise and product level questions.
• Cultivate relationships with key internal stakeholders that are customer facing as well as the various subject matter experts that contribute to effective customer engagement.
• Continual contribution to the development of key support resources as support key products and customers in collaboration with the other team leads.
• Capture feedback from customers pertaining to possible changes and improvements to business operations and products.
• Build, support, and drive the implementation of new Customer Trust program for Premier Customers and top tier clients.
• Proactively reaching out to customers and making key security information available directly to Premier and top tier customers.
• Provide support, guidance and leadership for the execution of work related to engagements with Premier Customers.
• Act as an initial point of escalation for top customers.
• Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
• Track, verify and collect data for reporting and metrics purposes.
• Report back to the business on current state and to identify control gaps impacting relationship with clients.
• Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
• Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
• Report on status of initiatives to all levels in the organization.
• Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve a point of escalation.
• Contribute to and achieve business and departmental goals and objectives.
• Deliver processes and services consistently and accurately.

About You

You're a fit for the role of Lead Customer Security Analyst, if your background includes:

• Have a Bachelor's degree in a STEM related area.
• 8-10 years of experience in customer service management with excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
• 5-8 years of experience of Information Security with understanding of Information Security concepts both technical and compliance.
• Ability to identify security and business risks effectively to lead customer engagements.
• Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
• Possess' strong verbal & written communication skills.
• Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
• Able to effectively interact with both technical and business stakeholders.
• Security certifications: CISA, CISSP, CISM, GSEC, or ITIL is an Asset.
• Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
• Strong critical thinking and group facilitation skills.
• Experience working in a customer facing role that is focused on security.
• Some experience with developing security standards and educational training, desired.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-GK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.