Lead Customer Service Representative
Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Today, we operate in 19 states with 144 dispensaries, service nearly 2,200 wholesale partner accounts, we have 29 cultivation sites and over 5,500 team members in the United States. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
We educate. We advocate. We give.
The Lead Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist dispensary operations by being the main point of communication over the phone for our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.
Role Responsibilities
- Answer incoming calls from dispensary patients, customers, and vendors
- Aid patients asking questions regarding their medical cannabis products including methods of ingestion, packaging issues, and other areas.
- Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
- Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
- Directing patient information, orders, questions, and other miscellaneous items to the appropriate location
- Consult and console medical patients with serious medical conditions on various questions regarding their medical cannabis as needed
- Support the success of the Patient Support team as needed
Role Requirements
- Must be 21 years of age or older
- Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
- General familiarity with medical cannabis laws, qualifying medical conditions, and the medical card application process
- A strong knowledge of cannabis and cannabis-derived products
- Outstanding verbal and written communication skills, both in-person and over the phone
- Prior call center and customer service experience is strongly preferred
- Ability to work in a fast-paced, highly demand environment
- Proven and demonstrated organizational skills
- Subject to background check per state cannabis regulations
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Date Posted
03/04/2023
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