Lead Customer Success Manager, Strategic Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager, Strategic Accounts in the United Kingdom.

This role offers a unique opportunity to manage high-value enterprise accounts and directly influence customer success outcomes. You will oversee a portfolio of strategic clients, driving adoption, retention, and expansion through consultative engagement and executive-level relationship management. The position requires strong strategic thinking, problem-solving, and communication skills, with the ability to align customer objectives to business outcomes. You will collaborate with multiple internal teams to deliver tailored solutions and measurable value, while proactively identifying risks and growth opportunities. This is an ideal role for a seasoned customer success professional passionate about building long-term partnerships and shaping enterprise account strategies in a dynamic environment.

• Oversee the customer experience for a portfolio of 30–40 enterprise-level accounts, ensuring retention, growth, and strategic alignment
• Build deep relationships across all levels of customer organizations and develop long-term partnerships by understanding their business goals and challenges
• Use strategic thinking and product knowledge to drive measurable outcomes, new use cases, and maximize ROI for customers
• Collaborate with internal teams including Sales, Marketing, Product, and executive leadership to execute success plans and align stakeholders on growth strategies
• Deliver Executive Business Reviews, presentations, and strategic consultations to communicate priorities, opportunities, and adoption plans
• Advocate for customers by removing adoption barriers, creating clear success plans, and aligning internal resources to support initiatives
• Travel occasionally (2–3 times per year) for strategic consulting engagements as required

Requirements:

• Experience managing high-value enterprise accounts, preferably with $8–10M ARR or higher
• Strong background in SaaS, customer success, strategic account management, or partnerships
• Proven ability to drive measurable customer outcomes through strategic consulting, change management, and problem-solving
• Exceptional communication and relationship-building skills, with the ability to manage multiple stakeholders and deliver executive-level presentations
• Experience working with VP-level and C-suite decision-makers
• Expertise in project management, risk management, account retention, and renewal strategies
• Autonomous and proactive with a collaborative approach to solving challenges
• Experience in navigating change and driving adoption across complex organizations

Benefits:

• Competitive salary and potential performance-based incentives
• Flexible and supportive work environment
• Opportunities for professional growth and development
• Collaborative culture with access to global teams and leadership
• Travel opportunities for strategic client engagements
• Supportive policies for diversity, inclusion, and work-life balance
• Recognition for contributions and measurable impact on customer success