Lead Data Management Services Analyst (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Lead Data Management Service Analyst to join our growing team! In this role, you will serve as the data subject matter expert and primary point of contact for a designated pool of Sales Analytics & Data Management (SA/DM) clients. You will coordinate with other internal teams to ensure that the clients' daily exceptions are processed timely and accurately.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

• Serve as primary client contact for data related inquiries
• Facilitate research across Broadridge business units to resolve client challenges
• Perform routine and exceptional data cleansing responsibilities to optimize data integrity
• Analyze data trends and identify potential data inaccuracies; recommend solutions for scalability across all clients
• Provide world class service to ensure client retention / satisfaction
• Participate in client status calls; escalate client concerns to DM Leadership and / or designated Client Services Manager as appropriate
• Represent Data Management Service (DMS) Team on companywide initiatives including new client / new product implementations, release planning and general process improvement initiatives; serve as Subject Matter Expert (SME) on specified features/functionality accordingly
• May perform other duties/responsibilities as needed or assigned.

Qualifications:

• Bachelor's degree
• 3 + years prior customer service experience (preferably in the financial services industry)
• PL/SQL experience preferred
• Microsoft suite of products (Outlook, Excel, Word, etc.)
• Solid verbal and written communication skills
• Detail oriented and have excellent problem-solving abilities
• Must be highly effective in a fast paced, high volume, deadline-oriented environment #LI-PS1

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].