Lead Designer (User Research)

We are seeking a highly motivated and experienced Lead Designer specializing in User Research to join our team.
In this role, you will be pivotal in understanding user behaviors, needs, and motivations through various research methodologies. You will lead the research activities, analyze and synthesize data, and ensure findings are effectively communicated to inform design and product strategies.
We accept CVs in English only.

#LI-DNI

Responsibilities

• Execute various user research activities including user interviews, workshops, focus groups, surveys, and usability tests as needed
• Analyze and synthesize data from research activities to identify patterns, insights, and improvement opportunities
• Code qualitative data, perform statistical analysis, and create visualizations for communicating findings
• Create comprehensive documentation including service blueprints, customer journey maps, and user personas
• Collaborate with product teams to translate research insights into actionable design and development strategies
• Mentor junior researchers in research methods and best practices
• Ensure all research activities comply with ethical standards and privacy regulations
• Stay abreast of the latest trends and advancements in user research methodologies
• Facilitate communication between design, product, and technical teams to maximize the effectiveness of research findings
• Develop research protocols and guidelines for consistent data collection and analysis

Requirements

• Minimum of 5 years of experience in user research or a related field
• 1+ years of relevant leadership experience
• Proficiency in qualitative and quantitative research methods, and survey analysis
• Knowledge of coding qualitative data and performing statistical analysis
• Familiarity with creating visualizations to communicate research findings
• Competency in documenting research findings through service blueprints, customer journey maps and user personas
• Background in collaborating with cross-functional teams to implement research insights
• Understanding of ethical standards and privacy regulations related to user research

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.