Lead Designer (User Research)

We are seeking a highly motivated and experienced Lead Designer specializing in User Research to join our team.
In this role, you will be pivotal in understanding user behaviors, needs, and motivations through various research methodologies. You will lead the research activities, analyze and synthesize data, and ensure findings are effectively communicated to inform design and product strategies.

#LI-DNI

Responsibilities

• Execute various user research activities including user interviews, workshops, focus groups, surveys, and usability tests as needed
• Analyze and synthesize data from research activities to identify patterns, insights, and improvement opportunities
• Code qualitative data, perform statistical analysis, and create visualizations for communicating findings
• Create comprehensive documentation including service blueprints, customer journey maps, and user personas
• Collaborate with product teams to translate research insights into actionable design and development strategies
• Mentor junior researchers in research methods and best practices
• Ensure all research activities comply with ethical standards and privacy regulations
• Stay abreast of the latest trends and advancements in user research methodologies
• Facilitate communication between design, product, and technical teams to maximize the effectiveness of research findings
• Develop research protocols and guidelines for consistent data collection and analysis

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• Minimum of 5 years of experience in user research or a related field
• 1+ years of relevant leadership experience
• Proficiency in qualitative and quantitative research methods, and survey analysis
• Knowledge of coding qualitative data and performing statistical analysis
• Familiarity with creating visualizations to communicate research findings
• Competency in documenting research findings through service blueprints, customer journey maps and user personas
• Background in collaborating with cross-functional teams to implement research insights
• Understanding of ethical standards and privacy regulations related to user research

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home