Lead DevOps Engineer

Lead DevOps Engineer, Technology - Service Management

We are looking for a Lead DevOps Engineer to join our global site reliability team based in Eagan, Minnesota. This position is part of a global technology group that operates enterprise application systems serving Thomson Reuters products in the Legal Practice & Productivity segment.

This team manages reliability engineering, build and deployment processes, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of products and infrastructure built on a variety of technologies including Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the Role

As a Lead DevOps Engineer, you will:

• Provide technical leadership and guidance to a team of engineers who support the world's leading provider of online legal information and an industry leading online marketing solution hosted on both an on-premise datacenter and in the cloud (AWS, GCP).
• Design, implement, and maintain automated deployment solutions using CI/CD best practices and technologies (GitHub, GitHub Actions, Jenkins, CloudFormation) to deliver standardized, agile, and secure code to Production supporting $250M in revenue generated annually.

• Build reliable and actionable application and infrastructure monitoring and alerting (Datadog) utilizing Infrastructure as Code best practices (Terraform) minimizing development time and reducing redundancy allowing for faster creation of more complex solutions.
• Partner with engineering teams to architect, operationalize, and build or migrate applications creating highly available, secure, scalable, modern services built AWS Cloud natively or on AWS Managed Services.
• Participate in the team shift/on-call rotation, which supports our maintenance, scheduled work, application support, and release/deployment requirements.
• Explore new technologies and services keeping our tooling and processes current to enhance the reliability and supportability of our evolving platform.

About You

You're a fit for the role of Lead DevOps Engineer if you have experience with and are able to:

• Quickly and effectively make data driven decisions, with great problem solving and analytical skills.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Proactively identify opportunities for improvement in productivity, service quality, monitoring, and tooling.

• Model and mentor a continuous learning and growth mindset.
• Respond timely to Production incidents coordinating efforts to investigate, mitigate, and resolve with availability for on-call coverage.
• Balance delivery speed and quality with team learning and service-level objectives.

Minimum qualifications

• Experience of Operations, DevOps/Site Reliability Engineering (SRE), Development related experience with online applications.

• Expert knowledge in multiple DevOps/SRE related tools and services (Jenkins, GitHub, GitHub Actions, JFrog/Artifactory, Infrastructure as Code, Terraform, CloudFormation, Docker)
• Experience building, maintaining, and troubleshooting CI/CD release pipelines and deployment processes (GitHub, GitHub Actions, Jenkins, CloudFormation).
• Expert knowledge and experience with log analysis and monitoring tools (Datadog, CloudWatch).
• Experience working with and building AWS technologies (ECS, EC2, Lambda, ELB, S3, CloudWatch, IAM, KMS, VPC, RDS).

Preferred qualifications

• Working knowledge of one or more programming/scripting languages (Python, Java, Javascript/Node.js, PHP, Bash)
• Working knowledge of Database technologies (Postgres, RDS, Oracle, MySQL, SQL).
• Demonstrated success leading a team in cloud migration, modernization, or other large-scale projects.
• Excellent written and oral communication skills.

• Linux/Unix administration experience.
• Cloudflare experience is a bonus!

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-LP2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.