Lead Engineer - Product Support

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

What You Will Do :

Job Profile
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-Expert level technical support for network security product.
-Handling customer technical escalations.
-Troubleshooting, diagnosing and resolving technical customer issues.
-Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need :

Skill sets desired
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• Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills – DDOS, IPS, IDS, Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres, sqlite

Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)

Other:

•Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.

•Outstanding customer service and advanced written and verbal communications skills.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.