Lead Experience Designer, Vice President

Job Description
As our next Experience Design Lead, your focus will be on conceptualization, research, design, testing, and production.
Chase Shopping and Offers is dedicated to driving measurable outcomes for brands and real benefits for our customers- both Consumers and Merchants. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. In this role, you will be the glue helping to build a connected vision across product teams and driving appropriate clarity.
As our next Experience Design Lead, you are a self-starting designer co-leading area product teams - focusing on conceptualization, research, design, testing, and production. In this role, you will own areas of moderate complexity (such as product discovery, or overview dashboards) or a standalone product.
Job Responsibilities

• Design and re-design product experiences across our [Product] offerings
• In partnership with UX Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users
• Collaborate directly with engineering peers, advocating for the user's perspective when working cross-functionally
• Ideation and prototyping to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
• Diagram the interactivity of the product, including user flows and wireframes
• Detailed design, built upon our Design System, that brings our solutions to life
• Present work and articulate design decisions to Product Team leadership

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or 7 or more years of equivalent work experience
• Plans and structures their own work, executing quality work within expected time frames
• Demonstrated experience with user-centered design approaches
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and with software engineers
• Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping
• Intermediate communication and presentation skills, including articulating the rationale behind design decisions within the team

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.