Lead Field Support Technician - 2nd Shift (Onsite)

Date Posted:
2024-09-09
Country:
United States of America
Location:
HSC31: US137-North Charleston, SC 5400 International Blvd, 88-30 Final Ass , North Charleston, SC, 29418 USA
Position Role Type:
OnsiteJoining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.As the Lead Field Support Technician, you will be at the forefront of providing vital technical support, including aircraft product rework, installation support, and implementing supplier modification changes and upgrades. You will ensure strict adherence to procedures, maintain accurate records, and keep systems up-to-date while responding swiftly to both routine and critical situations under the direction of the Field Support Supervisor. In this role, you will act as a key liaison, maintaining open communication with third-party product support staff and the Field Support Manager to resolve technical issues and bring critical problems to the attention of the design department.What You Will Do:

• Support incoming inspection for various seating programs to ensure quality standards are met.
• Monitor aircraft during the installation process in the factory, providing technical assistance as needed.
• Report technical issues and customer concerns to the Field Support Supervisor and Manager for timely resolution.
• Adjust, repair, or replace malfunctioning components or assemblies using hand tools and power tools.
• Install electrical and electronic components, assemblies, and systems in aircraft using hand tools, power tools, and software.
• Interpret engineering test data to diagnose malfunctions and systemic performance problems.
• Lay out the installation of assemblies and systems by following documentation, including drawings, manuals, and wiring diagrams.
• Test and troubleshoot aircraft seats, components, and assemblies using appropriate tools to ensure optimal performance.
• Assemble prototypes or models of circuits, instruments, and systems for testing purposes.
• Coordinate work with the Field Support Supervisor, technicians, and other aircraft personnel to ensure seamless operations.
• Sign off on quality records of installation, troubleshooting, and rework to maintain compliance and accountability.

• 2nd Shift Hours: 2:00 pm to 10:00 pm

Qualifications You Must Have:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 8 years of relevant experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Qualifications We Prefer:

• Basic computer knowledge and proficiency in Microsoft Office applications with experience in software interrogation via a laptop computer.
• Ability to read and interpret technical documents such as safety rules, operating and maintenance instructions, drawings, product and component specifications, and service bulletins.
• Effective communication skills to convey technical details, design concepts, analysis results, and work pass downs through both verbal and written mediums.
• Strong time management and organizational skills to manage multiple tasks efficiently in a dynamic environment.
• Airframe and Powerplant (A&P) Certification to demonstrate expertise in aircraft maintenance and repair.
• Associate of Science degree in a related technical field or an equivalent field of study.
• Familiarity and experience with flight line safety to ensure adherence to all safety protocols and regulations.
• Experience in a field support environment, providing technical assistance and resolving issues in real-time.

What We Offer:Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Learn More & Apply Now!Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?Collins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that's redefining aerospace, every day.The salary range for this role is 48,000 USD - 116,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:

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