Lead HR Business Partner - Product, Design, SEO, & Tech Ops

Course Hero is scaling, and so is our People team! We are looking for a dynamic, business-minded Lead HR Business Partner who thrives in a fast-paced, collaborative environment and who is excited about building and leading people-related strategies and processes within our Product, Design, SEO and Technology Operations teams. You will join Course Hero at a transformational stage of growth, playing an integral role in the development of our people and evolution of our culture as our business continues to expand and become more complex. 

The Lead HR Business Partner will work alongside senior leaders, guiding them through all people related matters and establishing HR as a strategic partner. The successful candidate will have in-depth experience managing people strategies for a scaling organization, including but not limited to, organizational design & execution, talent planning & development, performance management, employee engagement, and employee relations. While we are a hyper-growth tech company, we are also mission driven and strive to create an environment where our team members can be their authentic selves, do their best work, and help us realize our vision - a world where every student graduates, confident and prepared. Come join our award-winning team and culture!  

Here are some ways you’ll make an impact!

• Partner with leaders and managers to build and implement people-related strategies that are tailored to the Product, Design, SEO and Tech Ops organizations' specific needs
• Provide day to day performance management counsel to leaders and managers, including career development conversations, conflict resolution and performance improvement action plans
• Drive informed decision making by using data to identify trends and perform root cause analysis, working with leaders to develop organizational effectiveness solutions
• Support annual review process including competency-based performance calibrations, org planning, individual development plans, and compensation alignment
• Collaborate with People Operations to iterate on HR programs that support strategic objectives and drive employee engagement & retention within your functional group(s) and for the organization as a whole
• Provide feedback and thought partnership to People Ops & Recruiting related to new hire onboarding experiences, turnover insights and hiring strategies
• Respond to any workplace complaints and conduct investigations in a highly responsible and integral manner
• Advocate for your functional teams and represent their needs to the People Operations team and senior leadership
• Establish a deep understanding of our values and mission and help to advise the evolution of our culture for a “virtual-first,” dispersed workforce

Are you our Lead HR Business Partner?

• Bachelor’s Degree, or related equivalent experience; PHR/SPHR/SHRM Certification is a plus
• 8+ years of dynamic HR experience with at least 5 years as an HR Business Partner; experience working with technical/product teams and leaders is preferred
• Deep understanding of HR strategies & programs, including but not limited to: performance management, organizational design, talent development, executive coaching & managerial effectiveness, employee engagement, diversity, equity, & inclusion (DEI)
• Proven success operating in an iterative, scaling organization where programs and processes are not always defined and solutions are not always obvious
• Ability to drive organizational and behavioral changes through thought leadership, relationship building, and strategic acumen
• Known to be a trusted, confident and level-headed advisor who can navigate difficult people situations with sound judgment, provide actionable coaching/feedback, and foster a culture of accountability 
• Very personable and professional, able to build and maintain rapport across all levels of the organization in a virtual-first environment
• Knowledge of federal, state and local employment laws and statutes

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

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