Lead HSPD-12 Program Support Specialist

Type: Full Time

Location: Washington DC

Overtime Exempt: Yes

Reports To: ARMADA HQ

Security Clearance Required: Active Top Secret

Sign on Bonus: Yes, $1,000 for qualified candidates. Apply for more details.

Duties & Responsibilities:

• Conduct sponsorship duties such as corrections of information in the USAccess database and coordinate actions with the USAccess Help Desk.
• Perform inquiries within the applicable systems and databases such as JSTARS, PIPS, DICAM, and USAccess to determine the status of applicant's PIV cards.
• Provide weekly updates to the Program Manager on applicant status inquiries and corrective actions taken to correct any problems. Submit the weekly report on a spreadsheet via email.
• Conduct Sub-Agency Transfer Requests and notify the requestor when the action has occurred. Make notifications of completion or issues that arise via email.
• Conduct and assist with PIV card enrollments, activations, and updates for customers. Use the scheduling tool for customer appointments. Ensure the HSPD-12 scheduling calendar provides adequate time to complete the required process and ensures availability of the system.
• Conduct employment termination actions in USAccess on PIV cards for individuals that are no longer employed by the Department of Justice.
• Conduct card life cycle management actions to include, but not limited to, reprints (defective/damaged PIV cards), reissues (name changes, lost/stolen, expired certificates), and card renewals.
• Recommend USAccess role assignments after verifying that training requirements have been met. Forward verified requests to the HSPD-12 Program Manager, Chief, Physical Security, or the Assistant Director.
• Submit time and expense reports per Company protocols, comply with Company and contract policies and procedures, support other duties as assigned by PM or Company Leadership.
• Assist in any other HSPD-12 duties, special projects, as requested.

Lead Duties Include:

• The Lead HSPD-12 Program Support Specialist conducts interviews, completes task and work assignments, and will support disciplinary action, administrative action, training, mentoring, onboarding, etc.
• Responsible for managing the HSPD-12 shared mailbox which makes the Lead the first point of contact for any issues that arise within the HSPD-12 team.
• Ensure that monthly PIV card renewals are completed in a timely manner.
• Manage printer consumables via the spreadsheet (printer ribbon, card stock etc.)
• Provide monthly updates.
• Maintain a record of PIV shipments via excel and provide weekly status updates.

Knowledge, Skills, and Abilities (KSAs):

• Ability to multi-task, pay close attention to detail, stay alert and focused, and coordinate and manage electronic security equipment.
• Ability to use computer software applications including, but not limited to Microsoft Word, Excel, PowerPoint, databases, and email.
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
• Possess excellent oral and written communication skills.
• Ability to work independently with little or no supervision
• Possess excellent typing abilities and the skill to prepare documents accurately with minimal errors.
• Ability to professionally interact with customers, colleagues, and command members at all levels; and to foster positive business relationships.

Minimum General Experience and Education:

Bachelor's degree with 2 years of experience or if no bachelor's degree, 6 years' experience operating a help desk responsible for the identification, prioritization, and resolution of reported issues. Ensuring all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Extensive knowledge of Personal Identification Verification (PIV) sponsoring, registration, and authentication.

Minimum Education:

BS/BA in a related field (or four additional years experience). Five to seven years of HSPD-12 experience.

Disclaimer:

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.