Lead HVAC Service Technician

Lead Service Technician Core Roles & Responsibilities: · Provide high level customer service to all internal and external customers based on ICS values and objectives. · Thoroughly communicate, proactively plan, troubleshoot, and execute all job assignments. · Learn by curiosity, strive for excellence and sustain day-to-day operations. · Enforce plans, processes and procedures are being followed. Primary Duties(list is not inclusive and priorities will change on a day-to-day basis): · Ensure safe practices; be proactive in identifying project hazards to minimize risks. · Continue technical training/education. · Be on time to scheduled appointments or clearly communicate with dispatcher if you are running behind. · Lead the team by setting the example with your daily routines. · Be well rounded in full system operation and be proficient in your troubleshooting skills. · Be a resource to other technicians, provide technical assistance when needed. · Provide onsite technical assistance when needed. · Work closely with the service dispatcher to get all assignments planned and clearly communicate any detailed information once the work has been completed. · Provide empathy, patience and consistency to all ICS customers. · Develop and maintain good-standing relationships with our clients; provide timelyresponses and leveraging additional sales opportunities. · Thoroughly complete all paperwork after each assignment, providing detailed information as needed. · Proactively order any parts to complete each assignment assigned. · Take job ownership with every task that is assigned to you. · Be proactive in identifying issues, opportunities, and problem solving. · Show yourself as professional and knowledgeable to win new referrals and repeat business. · Maintain a clean/safe jobsite as well as company provided vehicles. · Mentor & coach next generation of technicians. · Hold ICS trade team members accountable; provide positive feedback or corrective action when appropriate. Industrial Commercial Systems is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. OE/Minorities/Females/Vet/Disabled are encouraged to apply. Job Type: Full-time Pay: $45.00 - $55.00 per hour Benefits: • 401(k) • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Referral program • Vision insurance Schedule: • 8 hour shift • Monday to Friday • Overtime • Weekends as needed License/Certification: • Driver's License (Required) Work Location: On the road