Lead Insurance Service Supervisor, Team Leader

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $5 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are currently seeking a Lead Service Supervisor to help build out our agency processes from the ground up. The ideal candidate will be motivated to succeed, well organized, able to prioritize, and able to work well with a team.
Responsibilities

• Assume daily servicing responsibility of assigned client relationships in accordance with agency standards and workflows. Servicing duties include renewals, providing summaries, ordering, and issuing binders, certificates, and policies.
• Works closely with Department Manager to implement goals and objectives.
• Manage workflows related to daily service initiatives
• Troubleshoot issues in the agency management system (AMS360)
• Resolve escalated client concerns
• Possess a thorough understanding of current products and services offered by the various insurance companies.
• May be required to perform other duties as assigned, including supporting sales development and planning work that supports the business success.

Qualifications

• Property/casualty producer's license required.
• Working knowledge of rating and underwriting personal lines products.
• Knowledge of property and casualty products and agency carriers.
• Agency experience preferred.
• Experience using AMS 360 or a similar management system
• Proven ability to provide a high level of customer service
• Ability to lead and make independent decisions
• Motivated and enthusiastic team player
• Some commercial experience preferred.

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.