Lead, IT Daily Operations

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

Job Description

As a Lead, IT Daily Operations, you will be responsible for all aspects of the day to day technology and operations in our Brazil locations. You will ensure our corporate technology services are deployed successfully, are being used effectively and are well received by our users. You will oversee projects and be responsible for project deliverables. You will own resolution of break/fix issues in your area, which may require you to work closely with Server, Network, Applications and Desktop engineering teams based around the globe. You will assist our project teams with delivering the technology needs at our offices and sites. As a Daily Operations Lead, you will be on Invenergy’s IT front line, solving end user technical challenges, providing support for users and ensuring business continuity. You will help mentor and coach junior members of the team on technology. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you will need to travel, in country and occasionally out of country, to support our projects and offices. You should be able to have verbal conversations in both Portuguese and English.

• You will be based at our location in Natal. Serving as the focal point for all IT Operations in our Brazil. You will drive resolution of all incident and support requests in your region
• Manage any contractors or service providers that report to you. Perform as a leader for your reports and others in the company.
• Actively monitor and manage tickets, for you and your team, in our case management tool. Solid experience on a ticketing system
• Follow up with users on support cases, provide feedback and see problems through to resolution
• Perform application, server, networking administration as directed
• Provide prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
• Research problems and identify trends to strategically address IT needs
• Manage and support any outages in your region
• Vendor management activities. Ensure our vendors are addressing any issues and you are communicating status to our users. Work closely with our vendors as required.
• Participate in Out-of-Hours work as required.
• Occasional travel out of country.
• Periodic travel to Sao Paulo (office) and other Brazil locations.
• Assisting with delivering our new construction sites. Working with a project team to design, Plan and implement our IT infrastructure