Lead IT Engineer

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

We are seeking a Lead IT Engineer to spearhead the significant transition of our IT support services in-house. This role is critical for enhancing our IT infrastructure, aligning IT services with our business goals, and ensuring a seamless remote work experience for our teams. You will have the unique opportunity to shape the future of IT at Gametime by leading this strategic initiative.

What you'll do:

• Own IT at Gametime!
• Develop and execute a comprehensive plan to migrate IT support services from an MSP to an in-house model.
• Take ownership of managing MDM for laptops and mobile devices, optimizing device management practices.
• Establish a responsive and efficient IT support framework.
• Work closely with senior management to align IT initiatives with business objectives.

What you'll bring:

• 7+ years of experience in Information Technology or in an IT support capacity
• Experience in leading IT initiatives and projects, with a strong ability to drive improvements in IT service delivery and user satisfaction.
• A strong background in IT support systems, device management solutions (such as JAMF and Meraki), and security best practices. Knowledgeable in configuring and managing IT support tools and platforms to enhance operational efficiency.
• Ability to develop and execute IT strategies that align with business goals. Skilled in planning, prioritizing, and executing IT projects with a focus on enhancing organizational efficiency and innovation.
• Experienced in managing transitions and transformations within IT departments, including optimizing processes and adopting new technologies to improve service delivery.
• Excellent interpersonal skills, with the ability to collaborate effectively across teams and communicate IT strategies and updates to non-technical stakeholders.

What we offer:

• Flexible PTO
• Equity
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401k, HSA, pre-tax savings programs
• WFH monthly stipend
• $1000 home office setup grant
• $100/mo in Gametime credits
• Diverse family-forming benefits through Carrot Fertility
• Wellness programs
• Tenure recognition
• … and more!

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.