Lead Local Marketing Coordinator (Remote) at Jobgether

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Local Marketing Coordinator (Remote). In this role, you will play a critical support function to Local Marketing Managers, ensuring that franchisees and local business owners can effectively use the LOCALACT platform. Your responsibilities will include assisting with day-to-day inquiries and helping clients understand performance metrics. You'll contribute to enhancing the marketing capabilities of local businesses by reinforcing manager recommendations and fostering effective communication. This is an essential role that requires a phone-intensive approach, adaptability to dynamic work demands, and a passion for customer success.

Accountabilities

Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education.

Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager.

Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics.

Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager.

Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users.

Answer common questions related to performance data, reports, budgets, and platform functionality.

Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager.

Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager.

Create, update, and manage Zendesk tickets related to advisor interactions and follow ups.

Document conversations, questions, and outcomes to ensure continuity across teams.

Provide overflow call coverage when Local Marketing Managers reach capacity.

Follow established playbooks, processes, and service standards to ensure consistent support.

Contribute feedback to improve advisor resources, FAQs, and training materials.

Requirements

1-3 years of experience in customer support, client services, marketing support, or a related role.

Comfort explaining basic performance data and marketing concepts in clear, simple language.

Functional understanding of local marketing and digital performance metrics.

Strong listening skills and attention to detail.

Ability to follow direction, reinforce recommendations, and stay within defined role boundaries.

Comfort working in a phone heavy, fast paced environment with changing priorities.

Strong documentation habits and reliability in follow through.

Professional, calm communication style.

Benefits

Base salary of $55,000 - $60,000 annually depending on experience.

Incentive plan providing the opportunity to earn additional compensation.

Fully remote work environment.

Ongoing training and professional development opportunities.

Supportive technology infrastructure for remote work.

Opportunities to connect through virtual events and annual in-person retreats.

Competitive benefits including medical, dental, vision, and a matching 401(k).

Wellbeing stipends and remote work support.

Lead Local Marketing Coordinator (Remote)

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