Lead Marketing Operations Manager

Who We Are

What do Airbnb, Slack and Salesforce have in common? Along with 6,000 other companies around the world, they are committed to building a better world of work using Culture Amp.

We are remote-friendly, with offices in San Francisco, Melbourne, New York, and London, Culture Amp is the market leader in employee experience, helping all companies put people and culture first. By making it easy to help teams engage, perform and develop through a powerful and easy to use platform, we empower People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.

It’s what makes us the world’s leading people & culture platform.

We are open to remote candidates in the United States with a strong preference for those able to work on the Pacific Time Zone 

The Opportunity at Culture Amp

Who are we looking for?

Culture Amp is looking for a Lead Marketing Operations Manager to join our growing Marketing Operations team. This is an imperative position for the team and this person will support the marketing team through marketing tech, processes, and enablement to be able to scale for future growth.

This person will help own a robust marketing technology stack, including the implementation of new tools and optimization of existing platforms to meet our business goals. The Sr. Marketing Operations Manager will be proactive in finding, creating, and managing process improvements to support a quickly growing marketing team. You will also act as a strategic advisor to the marketing team by providing recommendations and guidance to help scale. 

The ideal candidate will have vast experience working in different types of marketing tech, and has the type of personality that likes to uncover issues and solve problems. You will be highly motivated, a self-starter, and have experience working cross-functionally. You will understand the B2B marketing landscape and keep up-to-date with new technology and the latest and greatest in the B2B marketing world.

In addition to owning marketing tech, you will be a true partner to the marketing team and will ensure that they have the right processes in place to be successful in their roles. You’ll lead training sessions, provide recommendations, and you’ll help set the team up for success to be able to scale for future growth. 

In part of this team of amazing humans, 

You will 

• Implement new marketing technology and document the use of this tech and how it flows together
• Create new, or update existing, processes and enable the teams through training 
• Work cross-functionally with teams like Sales Ops, Legal, Finance, etc. to complete projects
• Own the inbound data, and help to ensure its integrity and cleanliness 
• Be someone who is very eager to learn, but also loves to get their hands dirty and solve complex problems 
• Support the marketing team through marketing tech, processes, and enablement to be able to scale for future growth 

You have 

• 5+ years of experience working in Marketing Automation Platforms (Hubspot, Eloqua, Marketo)
• Strong experience working in SFDC building reports and dashboards, and a strong understanding of how SFDC can impact how data is sent into platforms 
• Experience working with, and owning, multiple marketing technologies at once, including 6sense, Segment, Bizible, Uberflip, SplashThat, Madkudu, Google Analytics, and more
• Strong understanding of website analytics using tools like Segment and Google Analytics  
• Previous experience in an ops role where you’ve worked closely with marketing teams and have provided recommendations
• Experience improving processes and workflows that contributed to an increase in MQLs or pipeline 
• Worked with dispersed marketing teams in different regions and understand the impact and implications of recommendations to different audiences 

You are

• A self-starter who takes pride in developing projects on their own and seeing them to the end 
• An excellent communicator and have experience working cross-functionally to complete projects (ex: Sales Ops, legal, security, sales, etc.)
• Someone who is curious and will take the extra time to dig deeper to understand something  

What we offer

Culture Amp really practices what we preach. We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We want every Camper to feel at home and do their best work at Culture Amp, so we have 4 values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We have a strong commitment to Anti-Racism, and we believe in leading through example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world of work. You can see our current commitments to Anti-Racism here.

But that’s not all! 

• Flexible working hours - in this (please don't say unprecedented again!) time, make your work schedule work for you
• 14 weeks parental leave at full pay for primary carers and 4 weeks for secondary carers
• MacBooks for all!
• Options - it’s important to us that everyone is an owner and can share in our success.
• Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.