Lead Network Operations Specialist - Hybrid

Lead Network Operations Specialist (Corporate Information Systems Department)

25 Amica Way

Lincoln, RI 02865

Your future is our business.

Our Lincoln, RI office is seeking a Lead Network Operations Specialist who will evaluate, design, implement, monitor, and support enterprise network infrastructure.

Experience Level: This is a lead level position.

Location: Open to hybrid onsite in our Lincoln, RI office.

Work Hours: Monday - Friday, Eastern Time business hours. Including rotational off-hours support.

Responsibilities:

• Lead the design, implementation, upgrade, and maintenance of the enterprise network infrastructure to support the business requirements at an optimum level. This includes capacity planning analysis to project future requirements.
• Utilize hardware and software tools to monitor and control the performance, reliability, and availability of enterprise network resources. This includes the identification, diagnosis, and resolution of system anomalies
• Oversee projects and provides leadership and mentoring in both technical and non-technical aspects of the job; includes instructing, directing, and checking the work of others.
• Develop, implement, and test recovery procedures for critical network resources.
• Interact with vendors to implement technical solutions and diagnose network malfunctions/disruptions.
• Interact with appropriate areas to identify and evaluate the impact of business and technology projects on network resources.
• Provide input to the performance appraisal process as needed.
• May assume responsibilities of supervisor in their absence.
• Provide coverage and support of the network environment and acts as technical resource to support the Help Desk, CIS staff, and other corporate entities.
• Conduct research and attends training and/or industry seminars to stay abreast of current and emerging technologies.

Qualifications:

• Bachelor's degree and 9+ years' experience or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Strong knowledge of enterprise routing and switching.
• Strong knowledge in data center fabrics utilizing EVPN-VXLAN
• Deep experience with routing protocols such as BGP and OSPF.
• Experience with SDWAN and Wireless preferred.
• Competent to work at a high technical level in multiple capacities in the Network Operations Section.
• Ability to effectively break down, prioritize and manage multiple competing tasks independently.
• Ability to identify challenges and risks to network security, availability, and performance.
• Ability to communicate effectively within CIS and with business units about planned work, completed work and next steps.
• Knowledge of cloud-based enterprise networking (AWS preferred) with an emphasis on hybrid cloud operation.
• Knowledge of IT Service Management and change control.
• Familiarity with automation tools preferred.

Perks and Benefits:

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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