Lead Operations Certification & Support Consultant

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis.
Responsible for all certification-related processes for the business and external clients both international and domestic. Creates scripts for interfaces and certification documents for clients. Partners with clients to complete certification. Supports systems that are used to for certification. Performs compliance monitoring for operation regulations. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities

• Responsible for the overall setup, processing and support of all DCI Billing
• Provide support for the systems used in the DCI Billing processes such as GlobalNet, Financial Force/Salesforce, DCAP
• Support internal and external partners with questions regarding Billing
• Partner with Pricing, Finance and Accounting
• Supports the development of certification-related systems.
• Utilizes Lean tools and methodologies to determine root causes and resolutions of issues. Implements solutions for identified issues. Creates and performs reporting and process documentation.
• Implements, refines, and supports compliance monitoring, including exception requests, transactional monitoring, and client reporting,
• Participates in the certification processes for all client types across all interfaces and networks.
• Participates in releases and products. Creates and implements certification project plans. Creates scripts for all interfaces, develops manual documents, and creates and delivers training. Coordinates with technology on updates to certification processes and systems.

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's Degree in Business, Tech, Finance, Engineering, or related field
• Experience as Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field
• In lieu of a degree, experience as Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field

Preferred Qualifications
If we had our say, we'd also look for:

• Experience as Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field
• Understanding of the DCI Interchange/Settlement systems
• Experience supporting DCI clients

And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
Application Deadline:
The application window for this position is anticipated to close on Aug-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.