Lead Partner Engineer

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. 

The Lead Partner Engineer will play a critical role in the launch, execution, and success of Lucid’s developer platform. In this role, you will work directly with external partners to help them build new apps on Lucid’s platform.  You will collaborate closely with Product Managers, Engineers, and Designers to define integration use cases and guide technical design using Lucid’s APIs.  In addition to supporting our partner ecosystem, you’ll be responsible for advocating internally to meet partner needs, and acting as the link between partner developers and Lucid’s product and engineering teams.  You will have significant influence over future platform capabilities and strategy. 

Reporting directly to the Sr. Director of Business Development and in close collaboration with Sr. Directors of Product, Engineering, and Design, you will drive rapid growth of our partner developer ecosystem and in time build a broader partner engineering team. To thrive in this role, you must have a strong technical background and be passionate about working with partners to help them achieve their goals.  You must be an excellent communicator and collaborator who can seamlessly traverse technical and non-technical discussions. As the first dedicated hire of a new partner engineering function, you will be surrounded by a highly collaborative cross-functional supporting cast and excel in creating innovative solutions.

Responsibilities:

• Work with and directly support our partners to craft the best possible experiences for mutual users and be an expert in our platform capabilities and design patterns
• Support partners through the entire lifecycle of integrations: Communicating API and Extension capabilities, guiding implementation and development, managing listings and settings, coordinating GTM launches with product marketing teams, and ensuring overall partner success on the Lucid platform
• Be the voice of our partners, serving as their champion to our product and engineering teams to help inform what functionality and capabilities our platform should enable
• Handle listing any internally-built integrations in our marketplace
• Build, own, and execute the end-to-end approval process for integration and extension submissions to our marketplace
• Support partners at scale by running webinars as well as writing documentation, code examples, FAQ, and support articles on how to properly use APIs
• Collaborate with cross-functional internal teams and partners to run beta programs that introduce new features and grow Lucid’s app ecosystem

Requirements: 

• 5+ years of relevant work experience as a partner engineer, solutions/sales/software/API engineer, developer advocate, or related experience
• Strong communication skills with the ability to build and maintain relationships with technical and non-technical stakeholders
• Experience working cross-functionally (Business Development, Product, Engineering, Marketing) and partnering internally to deliver projects
• Self-starter who is comfortable building from the ground up, creating new operating patterns and best practices, and managing ambiguity
• Experience working with developer platforms spanning partner management, customer support, technical writing, and API development
• Background and interest in developer platforms and communities, APIs, and the business opportunities they open and accelerate
• Passionate about helping Lucid’s partners be successful

Preferred Qualifications:  

• BA/BS degree
• Experience with SaaS companies and markets
• Strong relationship builder with both internal and external stakeholders

If you’d like to confirm job application information found on other hiring websites, please contact us directly at: [email protected]

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