Lead, People Technology Analyst (Workday)

About the Opportunity

Joining our growing People Analytics and Technology team as an analyst during a period of rapid growth, you will work both collaboratively and independently to make a real impact scaling our processes and systems. Your passion for systems means that you will have a massive opportunity to lead projects that will shape our business as we continue to grow. What’s more, you get to work with bright people who want to solve technology challenges and innovate. We are a hard-working, international, agile and feedback-oriented bunch that enjoys interacting with one another in a friendly, respectful, and welcoming environment.

In your role as a Lead, People Technology, you will be a critical partner to our growing global team on systems related topics. You are fully dedicated to internal clients across the business, their needs and duties, and above all else - removing friction. If you describe yourself as a team player who wants to make an impact shaping the business with fresh, new ideas, we want to hear from you!

What to expect? 

• Own all aspects of People technology, including configuration, testing of system changes, report writing, system upgrades and workflows with a  focus on partnering to streamline and automate processes
• Run Internal Workday Leads Committee to effectively select and queue enhancements, running efficient enhancement delivery on schedule
• Intake, evaluate, and assign L0-L5 JIRA help/support tickets between technology and support teams for Workday and other systems; monitoring to accurate timely completion
• Perform L2-L5 system support for Workday; doing the work or overseeing work of consultants or team members
• Lead larger projects while acting as analyst for systems configuration and/or design lead as needed
• Manage and effectively communicate design, build and launch strategies
• Own Workday bi-annual release/upgrade projects and regular releases, evaluating all new features and functionality to decide how and what to test, implement, or add to enhancement backlogs; testing and guiding others to completion

• Partner with teams and vendors to create, implement, and monitor integrations
• Prepare Workday SteerCo content with leadership and participate in meetings
• Establish and maintain partnerships with external vendors and internal solutions teams to enhance service delivery
• Consult on and use process and technology that makes the people team successful, including JIRA/Kanban boards, project plans, the Wiki/People Portal configuration, and others as needed
• Partner with people team to evaluate, select and implement technology solutions
• Other job duties as assigned

What you need to be successful

• Experience launching, configuring, and maintaining Workday and other people technology systems
• Experience implementing a cloud based HRIS or implementation consulting, serving as workstream lead; prefer experience working on an HR team
• Expert level knowledge and demonstrated experience supporting at least two Workday modules (Pro or Consultant certification preferred); HCM (Including Talent and Core Comp), Advanced Compensation, Absence, Benefits, Payroll etc.
• Ability to translate system and process requirements into proposals for process enhancements and systems implementation
• Experience with quality assurance testing, scripts and bug reporting procedures
• Experience with IT change controls and documentation; ideally knowledge of SOX and auditing procedures
• Excellent communication skills, including verbal and written
• Proven ability to design and problem solve while exceeding customer expectations

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital products
• Health, vision, dental insurance, an employee wellness program, life and disability insurance, and a retirement savings plan
• Commuter benefits to help you get to and from work
• A flexible time-off policy and paid holidays
• 16 weeks paid parental leave (after 6 months of employment)
• We set you up for success, equipping you with the latest and greatest hardware
• Use your personal education budget to improve your skills and grow in your career, with extra days off
• Plus, Contentful socks! Oh yeah!

The salary range is specifically for those potential hires who will work or reside in the United States if selected for the role. Any offered salary is determined based on a specific location, internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees, and certifications (e.g., JD/technology).
US Salary Range: $158,000 - $162,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

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