Lead Print Systems Engineer

TIAA is looking for a Lead Print Engineer to work within our Print team that automates and streamlines the delivery of print services and devices to various locations. This role will have responsibility for management and evolution of TIAA and its affiliates print system infrastructure consisting of secure print, scanning, and reporting systems, management of operating systems, firmware, and device customizations across approximately 600 devices globally. In addition, responsible for identifying areas of improvement and opportunities to right-size the number of systems needed to support customers' needs to meet the business print requirements and support the missions of the TIAA companies.

We work in a Hybrid-flex environment, three days are required to work in the office.

Key Responsibilities and Duties

• Manage the suite of print management software including the secure pull print system, MFP scanning configuration system, printer security management systems and printer device management systems.
• Engineer and configure print systems between various classification levels and ensuring security of printers and associated systems to include print servers, printer security software, printer back-end software, and firmware.
• Be proactive in addressing performance and maintenance items to ensure highest system availability possible.
• Identify future printing trends and technologies that can be engineered to meet or exceed anticipated user requirements.
• Configure print services for redundancy and fail over capability as well as ensure backups and recovery of the print services configuration and back-end infrastructure.
• Ability to understand typical printer deployment issues and troubleshoot installs of applications and determine if issue is hardware or software related and resolve issue by either implementing fixes or guiding customers through problem resolution.
• Set-up systems and provide post implementation support, user guidance or training and maintenance.
• Ensure that the client's performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Utilize appropriate change-management techniques to implement any system changes including the documentation of said changes and providing updated training materials to customers and information technology specialists where their processes may be altered based on any changes.
• Maintain and update system documentation, assist with system accreditation and monitoring, and provide timely problem resolution.
• Track all system inventory and update documentation of any configuration changes.
• Troubleshoot, respond, and resolve Tier 3 and Tier 4 tickets related to print devices, back-end print infrastructure, security patching, and configuration.
• Continually transition knowledge to the desktop and service desk support staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Required Qualifications:

• Five (5) years' experience working in an IT position.
• Minimum of two (2) years' experience in central management of multi-functional printers of various models and capabilities with vendor printer device management software.
• At least two (2) years' experience in administration and supporting vendor or aftermarket secure pull print software solutions.
• At least two (2) years' experience in using Windows Servers to host print management software.

Preferred Qualifications:

• At least two (2) or more years' experience in administering HP Security Manager, HP Advance, HP Access Control Secure Pull Printing, Web Jet Admin, Windows Server and SQL Server software.
• Professional IT certifications (A+, Security+, Network+, or higher).

Related Skills

Application Programming Interface (API) Development/Integration, Automation, Communication, Consultative Communication, Containerization, DevOps, Enterprise Application Integration, Influence, Organizational Savviness, Problem Solving, Prototyping, Relationship Management, Scalability/Reliability, Software Development Life Cycle, Systems Design/Analysis

Base Pay Range: $104,900/yr. - $169,700/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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