Lead Product Analyst - Digital Channels

Who We Are

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Seeking a techno functional Product Analyst to be part of the team supporting our customer facing digital banking platform. In this role you will participate on a SAFe Agile Team that delivers new and enhanced capabilities to our growing customer community. You will also provide ongoing maintenance and support of multiple SaaS and in-house developed applications.

What You'll Do

You will be an active participant in our continuous learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. In this hybrid remote role, you will be required to travel to our headquarters location as needed.

You will contribute your business systems analyst skills and experience, to enhance the capabilities of in-house developed and SaaS products. Your strong client focus and agile mindset will help you to deliver on these key responsibilities:

• Build strong relationships with internal partners (such as Product Portfolio Management, Product Delivery Teams, Client Support and Operations, Compliance/Risk, Information Security, etc.)
• Review and understand SaaS products, configurations, customizations and release notes in order to:
  • Elicit and capture business requirements
  • Document and map current and future state business processes
  • Notify partner teams of impacts related to pending vendor product releases
  • Work as a team to create and deliver functional user stories (specifications) based on architecture/design/business processes
  • Collaborate with other technology teams on upstream/downstream impacts related to the digital banking platform
  • Manage implementation of product updates and maintain related application configurations
  • Train business teams on digital banking platform processes & procedures
• Manage work items within the product backlogs, collaborating with vendor and in-house teammates on delivery
• Build subject matter expertise for digital banking platforms, providing the highest level of support to diagnose issues and provide resolution
• Perform quality assurance to ascertain compliance to requirements and assist the business areas in their execution of acceptance testing
• Work with internal teams on completing internal and external audit requests
• Determine top use cases and digital banking platform synergies to drive continuous delivery of value
• Mentor and collaborate with Product Analysts across the organization through Community of Practice engagement and other day to day interactions

What You'll Bring

• Bachelor of Science degree in a technical discipline, business, or related field or equivalent work experience
• 7+ years of Technology experience as a business systems analyst, systems analyst, technical analyst, functional analyst or similar role
• 3+ years leading technical analysis efforts on project or agile teams
• Technical experience supporting or administering SaaS platform products
• Working Knowledge of SQL
• Ability to analyze data effectively to solve or identify problems
• Good understanding of and experience working with Agile development methodologies, techniques, and tools
• General understanding of banking concepts
• Experience documenting business cases and/or business requirements
• Experience in incident management, triaging issues and implementing resolutions
• Ability to discern complex explicit and implicit needs and requirements of various business and technical stakeholders
• Ability to convey complex business and technical information in a concise manner
• Ability to quickly learn the objectives, structures, processes, and policies of a business area
• Excellent critical thinking and analytical skills
• Excellent written and verbal communication

• Craves knowledge and enjoys learning new skills
• Enjoys planning, organizing, and coordinating activities within a team
• Enjoys collaborating with team members, sharing skills, and learning from others

Preferred Skills

• Experience in supporting or implementing Bottomline Digital Banking IQ (DBIQ)
• Experience supporting or implementing Digital Banking platforms
• Experience working with or in production support roles
• Business Analysis certification (CBAP or similar)
• Agile methodology certification
• Experience working within the SAFe framework

Pay Range: $88,000-$135,300

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.