Lead Product Designer

We are Brain Corp and we build AI solutions for robots and automation services. We power the world’s largest fleet of robots operating in commercial public spaces. By injecting intelligence into solutions from trusted manufacturers, we are able to transform organizations’ manual operations into automated workflows - making the lives of people safer, easier and more productive. Our robots are running around thousands of stores, schools, warehouses, hospitals, offices, airports and more, solving practical challenges with revolutionary solutions. Brain Corp is funded by the SoftBank Vision Fund and Qualcomm Ventures. For more information on how we are turning robots into tools that serve a purpose and to learn how you can become a brainiac, please visit: https://www.braincorp.com/.

Position Overview: 

As a leader on the Product Design team, the Senior Group Product Design Manager defines and owns the end-to-end user experience across our fleet of customer-facing robots and BrainOS applications. This includes the robot’s interaction with the daily operators and general public, along with the tools for service, deployment, and robot manufacturing users.

As a lead of the Product Design Team, this individual will work with team members across the organization to identify and define robotic experiences that empower the workforce of the future. You will become intimate with how our robots integrate into our customer workflows and own the subtle details of creating elegant UI and robotic solutions to drive customer usage and engagement. 

Duties and Responsibilities:

• Sets a leading example for the creative team's culture and quality standards.
• Be a design leader, developing continuity between hardware, software and web/mobile apps.
• Partners with Product Management and Engineering in field research to observe and quantify customer behavior to drive data-driven insights, design principles, and develop use cases.
• Incorporates feedback from field data and observations to improve customer usage and engagement.
• Manages design sprints to develop process flows, wireframes, and mockups for the discovery backlog
• Creates and directs embedded user interface design, architecture, and functionality according to usability best practices, and user-tested data
• Utilizes and adds to existing design systems, based on standards and best practices
• Understands customer needs using research, feedback, and market analysis to deliver new and innovative approaches to evolving design challenges.
• Develop personas, journey maps, conceptual diagrams, wireframes, visual comps and prototypes.

What you need:

• Bachelor’s degree in Cognitive Science, Human-Computer Interaction, or other relevant fields
• 10+ years of experience in interaction design, service design, or related fields
• Focused on customer-centricity in all decisions and outcomes
• Intellectually curious
• Enthusiastic, excited and adaptable  
• Outstanding presentation and communication skills
• Resilient and flexible mindset that gravitates to problem solving and decision making
• Excellent organizational skills.
• Ability to celebrate success and learn from failure.   
• Strong experience with design tools such as Figma and Adobe Creative Suite          
• Strong knowledge and experience with applying user-centered design processes while working collaboratively with cross-functional teams, and internal and external customers.
• Organized, self-directed, efficient and able to manage complex projects in a timely manner.

Things that Make a Difference: 

• Fluency in mobile apps, IoT/Connected Devices, and emerging technologies
• Advanced visual design, motion, and prototyping skills
• Conceptual thinker, a problem solver with the ability to step back and look at the big picture
• Bachelor's Degree or Higher in Cognitive Science, Psychology, Product Design, Human-Computer Interaction Design, or other relevant fields
• Strong interest and experience in robotics, data science, and machine learning products

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.

Additionally, all employees are subject to our COVID-19 vaccination policy, requiring vaccines for those employees working in the office or interacting in person with customers. Our policy also includes exemptions for those with sincerely held religious beliefs against the vaccine, and for those with a medical condition or disability that prevents them from receiving the vaccine. For further information about our vaccination policy, please contact [email protected].