Lead Product Manager AI

About the Team

Composer sits at the center of Klaviyo’s strategy to define the future of AI-native marketing. As Klaviyo’s AI-powered marketing orchestration product Composer helps marketers move from an idea to launch-ready campaigns flows audiences and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo’s core product surfaces from content generation and campaign creation to workflow orchestration analytics optimization and support. Sitting at the intersection of AI systems product experience platform architecture and go-to-market strategy the team is building the foundation for intelligent AI-native marketing workflows.

In this role you will help define how AI agents interact with users across one of the leading marketing platforms in the industry. You’ll shape the systems workflows and experiences that enable marketers to move faster make smarter decisions and execute more effectively with AI as an active collaborator. By improving the quality extensibility and intelligence of Composer you’ll help establish Klaviyo as a leader in agentic marketing software while driving meaningful customer and business impact. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. 

The Role

We’re looking for a Lead Product Manager to own the strategy and execution for Native Composer Klaviyo’s in-app AI assistant and orchestration experience. In this role you will define how marketers interact with AI across Klaviyo’s product ecosystem shaping experiences that combine conversational interfaces sub-agents workflow automation and intelligent recommendations into a cohesive execution platform.

You’ll work closely with Engineering Design Data Science Research and GTM teams to build scalable agentic systems that are reliable extensible and deeply integrated into marketer workflows. This includes defining orchestration patterns onboarding new skills and agents improving agent quality and usability and ensuring Native Composer and Standalone Composer evolve cohesively where appropriate. This role is ideal for a product leader who enjoys operating in highly ambiguous fast-moving environments and is excited about shaping the future of AI-native software experiences.

What You’ll Do

• Define and own the product vision and roadmap for Native Composer.
• Own the end-to-end in-app AI assistant experience including conversational UX sub-agent orchestration and expansion into native product surfaces such as sidebars inline assistance floating action buttons and full-page workflows.
• Partner with Engineering and Design to translate marketer workflows into scalable agentic experiences across Klaviyo’s core product surfaces.
• Define the contribution framework for skills and agents across 7+ contributing teams including integration patterns quality standards evaluation processes and operational guardrails.
• Drive convergence between Native Composer and Standalone Composer where shared systems and experiences create leverage.
• Improve the reliability usability and effectiveness of AI-powered workflows across campaign creation audience building analytics optimization and support.
• Partner with Marketing Operations Customer Success and Sales teams to shape product positioning packaging and go-to-market execution.
• Engage directly with customers to understand emerging workflows pain points and adoption drivers for AI-assisted marketing.
• Define and track key product and operational metrics related to adoption retention agent quality workflow success and customer impact.
• Lead cross-functional initiatives across Product Engineering Design Research Data Science and GTM organizations.
• Communicate product strategy tradeoffs and execution priorities clearly across stakeholders and executive leadership.

Who You Are

• 7–10+ years of product management experience including ownership of technically complex or platform-oriented products.
• Experience building AI-powered products conversational interfaces workflow automation systems or agentic experiences.
• Strong technical depth with the ability to partner closely with engineers on systems architecture orchestration integrations and scalability.
• Track record of building customer-facing products on top of sophisticated backend or platform systems.
• Experience leading ambiguous cross-functional initiatives with multiple stakeholders and contributing teams.
• Strong customer empathy and ability to translate complex workflows into intuitive product experiences.
• Excellent communication and stakeholder management skills including experience influencing senior leadership.
• Strong analytical and systems-thinking capabilities.
• Experience in marketing technology SaaS platforms productivity tooling or AI copilots is a strong plus.
• Familiarity with evaluation systems AI quality frameworks or LLM-powered experiences is a plus.

What We Do

Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.

Why Work With Us

We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.

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