Lead Product Manager ITSM/ITOM

Essential Responsibilities

• Provide expert leadership across ITSM and ITOM processes driving strategy governance and continuous improvement for CSDM CMDB ITAM Change Management Incident Management and Problem Management.
• Own the design maturity and operational health of the CMDB and CSDM data model ensuring configuration data is accurate governed and aligned to business services and technology assets.
• Lead ITAM practices across hardware and software asset lifecycles establishing controls for asset visibility compliance utilization and audit readiness.
• Oversee Change Management governance including policy adherence risk assessment change review processes stakeholder engagement and measurement of change quality and effectiveness.
• Drive Incident and Problem Management practices to improve service restoration root cause analysis trend identification and prevention of recurring issues through durable corrective actions.
• Partner with engineering operations security risk audit and business stakeholders to translate operational requirements into scalable processes standards and platform capabilities.
• Establish and monitor key service management metrics controls and reporting to measure process effectiveness support leadership decision-making and identify opportunities for automation and maturity advancement.
• Ensure regulatory and compliance readiness by maintaining documented procedures evidencing control execution supporting audits and embedding governance requirements into day-to-day service management operations.

Education & Years of Experience

• Minimum - 4 Years Bachelors Degree in Computer Sciences Technology Business or related
• Minimum - 5 Years of Agile/Scrum Methodologies Product Management or related

• Minimum – 5 years of experience in IT Service Management and/or IT Operations Management with hands-on expertise in ServiceNow and disciplines such as CMDB CSDM ITAM Change Management Incident Management and Problem Management.
• Preferred qualifications include experience with ServiceNow SAM Pro and HAM Pro participation in or leadership of a Change Advisory Board or similar change governance committee and certifications such as ServiceNow certifications CSDM Foundations and ITIL.

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $92600.00 to $144100.00‎ Annually. Actual compensation will be determined using factors such as experience skills & knowledge. 

‎Benefits: Alliant provides a benefits package including health care vision dental and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours and job status such as regular full-time regular part-time or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. 

The responsibilities listed do not contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice.

What We Do

Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members employees and communities. With 90 years of history and more than $19 billion in assets Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products seamless digital experiences and exceptional customer service make banking simpler for our 900000+ members. Fully digital fully human and full of possibility we work to provide our members with experiences that redefine the financial industry challenge the status quo and unleash brilliance.

Why Work With Us

Our employees enjoy a hybrid schedule allowing for flexible remote work and purpose-driven outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values employees across all teams build together to provide our members with industry-leading financial products seamless digital experiences & exceptional customer service.

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