Lead Product Manager, Cards

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

Responsibilities:

• Provide thought leadership with the aim of growing B2B2C and B2B2B card business to a market leading position by 2025
• Be the in-house subject matter expert for any issuing initiatives, across debit, credit and prepaid card products
• Formulate a differentiated card as a service program offering and maintain it in partnership with Business to meet our evolving client needs
• Drive the strategic rationale behind investment decisions relating to CRB’s programs including:
• Keen understanding of the business landscape, client needs and trends and competitive dynamics
• Manage client pricing methodologies and establish a framework for pricing decision making in conjunction with Finance and the Business Unit
• Deep understanding of the relative considerations in different processor integrations with a view to optimal solution engineering
• Engage in proactive development and research to continuously identify and/or ideate opportunities for new features and products. Work with Strategy and Finance teams to conduct cost benefit analyses around decisions / outcomes.
• Key stakeholder in the organization and ongoing management of Cross River’s retention of a portion of credit receivables. Work closely with Capital Markets, Finance, Operations and IT in the management of the receivable retention program
• Collaborate closely with stakeholder groups to understand business needs. Set and manage priorities for development teams
• Work closely with Sales and client interfacing teams to establish the requirements for integration of third-party program providers based on client requirements
• Work closely with engineers and internal stakeholders and use data-driven approaches to identify potential areas of improvement within the business, with a specific focus on consumer credit products and processes 
• Collaborate in the creation of frameworks to appropriately manage risks across multiple third-party programs and processors 
• Assist with the Due Diligence process of new prospective Third Parties
• Create and maintain comprehensive and high-quality product documentation for use in audits and regulatory exams 

Qualifications: 

• 10+ years of experience in product management with expertise in corporate and consumer credit products, ideally in a third party sponsorship model
• Demonstrated success implementing new credit, debit or prepaid card products including digital and physical products
• Deep expertise in the implementation, management and operational management of credit and debit card processing systems; their interfacing with Visa/MC networks and associated clearing complexities
• Experience in design, testing, and gathering analytics to turn data into actionable insights
• Experience in regulated financial services industries, FinTech, or retail banking preferred
• Operating with engineering teams in LEAN/Agile environment

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