Lead Product Manager - Operational Systems

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. 

Taskrabbit is looking for a Lead Product Manager to join our New Ventures team. Functioning as a startup inside Taskrabbit, this team is pursuing a significant growth opportunity and bringing a new venture to life. As Product Manager for Operational Systems, you will help build the operational tools that the team uses every day to effectively manage and drive our marketplace.   The tools you develop will empower our internal teams within Operations, Marketplace, Payments, and Customer Support to effectively support and guide Taskers, align Supply with Demand, reduce and fight fraudulent behavior, and ensure our customers have an amazing experience. You’ll also be responsible for guiding product strategy, functional requirements, product design and more. Our ideal candidate is passionate about Taskrabbit and the sharing economy, has experience shipping impactful products, and has led teams to success (ideally in a startup environment). This candidate must also be personable, collaborative and flexible, with the drive to manage complex projects across multiple stakeholder groups.

• Lead the product vision and roadmap for all essential platform tools at Taskrabbit.  
• Define product requirements and collaborate with Design and Engineering for timely delivery of key features and improvements with an eye toward balancing short term and longer term needs.
• Lead the development of key apps and services that are critical to business operations success.
• Drive cross-functional collaboration with key stakeholders from Operations, Finance, Trust & Safety, Marketplace, and Customer Support.
• Define and analyze metrics that inform product success & health and support increasing Operational efficiencies, reducing losses, and improving the experience for Clients and Taskers.  
• Clearly communicate the roadmap and outcomes to both internal stakeholders and the Taskrabbit senior leadership.
• Contribute to the development of appropriate Product methodology and tools.
• Own your product’s destiny and create roadmaps for the team to reflect this vision.
• Over time build and manage a product team to deliver on this vision.

• You’ve worked a minimum of 6 years in product management. Additional experience in other fields is a plus.
• You’re good at inspiring and leading teams. You take the time to really understand individuals’ interests and sources of motivation.
• You have good business sense and can see the big picture. You can see how impacting one lever in a complex marketplace affects many others. Two-sided marketplace experience is a plus.
• You can set challenging goals, select metrics to measure progress, and drive outcomes for the business.
• You have excellent problem-solving skills, with demonstrated ability to manage ambiguity
• You have expertise with data analysis, and you’re able to draw insights from complex data. Experience with Looker or SQL a plus.
• You are a skilled collaborator across disciplines and with senior leadership.
• You’re excellent at execution. You’ve worn Product Manager, Project Manager, and Quality Assurance hats whenever needed, even if those functions weren’t in your title.
• You can communicate effectively with engineers and designers. 
• You have strong user empathy and intuition around usability/visual design
• Experience A/B testing at both small and large scales is a plus
• You’re comfortable operating at a fast pace in an entrepreneurial environment.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.