Lead Product Manager (REMOTE)

Digital Innovation is growing! We are adding a brand-new Lead Product Manager position to our team. This role will lead a group of Product Managers. If this sounds like something of interest, please read on and get ready to apply!

Florida Blue (FLB) is looking for a Lead Product Manager to work with leadership to help shape and drive member journey digitization, redefining the healthcare experience of our customers. We are looking for an inspirational, high-energy leader who will advocate and push our digital experience to the next level and unlock breakthrough customer and business results. This is a uniquely exciting and pivotal moment to join Florida Blue. The Lead Product Manager is a critical role and will work closely with cross-functional leadership teams to manage the business impacts of our overall scope of and near-/ mid-term priorities for journey digitization. S/he will be expected to work closely with the execution teams to ensure foundational requirements are being met, that KPIs are being developed and managed, and that business impacts are delivered per plan. S/he will also be responsible for being a champion of the provider audience, ensuring digital experiences, where appropriate, are being pulled into and helping to optimize the provider experience. Finally, you will be responsible for, planning, motivating, and providing direction and leadership to matrixed and functional resources within and outside of your direct team. We are in a dynamic and fast-paced environment and are seeking a leader that can motivate and inspire teams, creating a can-do culture of innovation.

What You Will Be Doing:

• Own and manage the provider experience requirements, partnering closely with the Find Care and Get Care journey teams as well as GWH managed assets (IE Sanitas) to ensure provider digitization needs, particularly within our owned assets, are identified, prioritized and delivered.
• Develop and maintain a digital asset database with associated critical attributes including, but not limited to, owners, journey alignment, business process mapping, source references and core team tracking.
• Ensure agreed to levels of performance and assist with establishing feedback loops that help identify and prioritize improvements in customer experience by influencing operational or functional areas that impact the customer experience and loyalty.
• Support ad hoc project/initiative work as a floating team member.
• In coordination with digital leadership, user experience team, and key stakeholders, defines and sets digital standards and foundational needs for journey owners and the enterprise more broadly
• Manage Initiative reporting and KPI tracking for OPET, digital updates to IT program management, commercial business updates and others as needed.
• Coordinate development of all digital business case in partnership with digital leadership and technology teams, complying with OPET requirements.
• Manage and deliver digital sizings and assessments for prospective initiatives, partnering with digital leadership, IT teams and others as needed.
• Establish deep partnerships with key internal stakeholders across the business and creates cross functional processes that enable a consistent and connected experience for customers.
• Accountable for communicating effectively, coordinating with others, and maintaining strong peer relationships to maximize enterprise change capability.
• Assess implications of strategic options before they impact the business.
• Influence key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
• Develops and maintains over time standard processes to ensure implementation and broad adoption of appropriate digital standards to ensure a consistent and market leading digital member experience over time
• Works with multiple teams to understand the obstacles to adoption of consistent digital standards and rapidly raises roadblocks whenever encountered
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

What You Must Have:

• 6+ years related work experience to include experience in digital product management
• Related Bachelor's degree or additional related equivalent work experience

Demonstrate a deep knowledge and passion for how customers work and think Deep experience using technology to achieve and drive improved business value and familiarity with emerging trends, technology, UX, and development tools and agile methodologies Experience as a Product Owner / Product Manager with digital and/or native products preferred Demonstrated ability to think both strategically and tactically Ability to assess and manage risk; demonstrated use of creativity and innovation to solve problems Solid communication and presentation skills, comfortable speaking with senior leaders Strong leader, collaborator, team player, and individual contributor Self-starter, demonstrated comfort operating with high-levels of ambiguity and taking calculated risks Keen judgement, especially when it comes to stakeholder management Brings a high-energy and passionate outlook to the job and can influence those around them; Able to build a sense of trust and rapport that creates a comfortable & effective workplace Passion for innovation and "can do" attitude

What We Would Prefer You Have:

Business knowledge of Florida Blue Lean/Six Sigma or Product Owner certification

Hands-on experience and proven track record of delivering business projects with technology components

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.