Lead Product Manager, SurgeryPlus

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Lead Product Manager, S+ Member Experience

The Lead PM for SurgeryPlus is responsible for building the member facing experience (app, portal, live chat, etc.) with engaging content that creates world class experiences that produce the best outcomes for members. The PM Lead will build, drive, and execute product strategy, while being an exemplary leader providing mentorship and guidance to the team. Additionally, this senior individual contributor will help shape and evolve the product function towards better processes, tooling, and execution as we aim to continuously improve our craft. This role will report to the VP of Product, Member Solutions.

Responsibilities:

• Strategy: create and execute the member experience product strategy coupling the front-end user experience and backend service experience. Collaborate and align with peers including presenting to and working with senior leadership
• Discovery: Perform deep discovery and user research with stakeholders, members, internal users, while taking into account legal, regulatory and competitive and market dynamics. Bring qualitative and quantitative insights to the table for discussion
• Experimentation: Bring a data-driven approach to building product. Perform rapid experimentation where needed, test manually, build stat sig experiments that prove and disprove our hypthoesis
• Approach: Analyze existing products, make the tough calls, say no, and create pitches and actionable plans for implementing new feature
• Process: Drive the product development process in conjunction with your engineering & design partners to ensure our targets are met on time and in budget
• Member lifecycle: optimize for pre-case acquisition and growth through post case experience that drives meaningful outcomes.
• Data activations/Insights: leverage key data and insights to keep members informed, engaged, and able to perform key tasks (e.g. provide preferences, select a provider, pay a bill etc)
• Partnership Integrations: Support the member experience in conjunction with relevant integrations through health plans and digital health partners
• Reporting: Create scalable, accurate, differentiated internal and external reporting
• Internal: Executive Dashboards/ KPI visualization
• External: Client Reporting as a Product

Requirements

• 7+ years experience in Product Management
• 4+ years consumer product experience
• Healthcare or HealthTech experience is ideal
• Bachelors degree is required
• Experience with start-up/growth phase company
• Ability to travel up to 1-2x per quarter

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

LOCATION: Remote United States