Lead Program Manager

ADP is hiring a Lead Project/Program Manager!

• Do you thrive in a results- driven and dynamic atmosphere where leadership, collaboration, and agility are recognized and highly valued?
• Are you looking for an opportunity to make a difference by using your communication, problem-solving, and project management skills to drive results for our organization?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?
In this role, you will lead project teams to implement complex and strategically aligned projects within the National Account Services (NAS) business, by planning, organizing, controlling, and deploying key milestones, deliverables and resources according to business goals. These projects will include, but are not limited to revenue generation, cost reduction, application or process enhancements, contact center technology, infrastructure initiatives or compliance and statutory requirements and will be critical to achieving NAS strategic goals. Lead Project/Program Managers are responsible for building and maintaining productive working relationships between all organizations with various levels of associates and constituencies, which may include departments such as Service, Implementation, Operations, Legal, Finance or Product.
To thrive in this role, you have a way with matrixed project team members that builds rapport, establishes trust, and shines with professionalism. You will manage the project team and all project phases.. When done successfully, your project team sentiment and team accomplishments will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you'll do: Responsibilities
What you can expect on a typical day:

• Be a True Partner. Do you want to be the ultimate relationship builder?
• Manage large project teams responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets.
• You will develop strong partnerships and working relationships at all levels of the organization.
• Collaborate and Connect. Are you looking to learn and grow as a part of a team?
• You will identify cross functional resources critical to project objectives and build diverse collaborative teams to drive business success.
• You will lead and influence initiatives and projects to provide strategic insights which enable efficient execution of project deliverables and milestones, including managing the full lifecycle of projects.
• Think Like a Client, Act Like an Owner. Not afraid to be the owner of your project?
• You will provide analysis and status reports of the project, including business case, ROI, and post-project review.
• You will assess, manage, resolve, and escalate (if necessary) risks and issues.
• Create and Innovate. Do you want to champion best practices and process improvement?
• You will provide recommendations and suggest best practices towards the expectation of always creating an exceptional project experience.
• You'll use critical thinking and problem solving skills to approach new situations.

TO SUCCEED IN THIS ROLE: Requirements

• At least 8 years of project management experience and/or continuous improvement experience
• Prior work experience leading medium to large cross-functional and/or multi-year projects from concept to delivery
• Strong knowledge of project management processes, tools, and structured methodologies
• Ability to guide and inspire others in consultative approach and drive collaboration and client focus with the project team and internal partners
• Ability to communicate effectively, both verbal and written
• Ability to manage multiple and changing priorities (flexibility/adaptability)
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Ability to work and thrive independently and in a collaborative environment
• Ability to partner, collaborate and work in a team (and matrixed) environment
• Ability to demonstrate and apply critical thinking skills
• Ability to coach, train, and mentor other team members with less experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus points for these: Preferred Qualifications

• Ability to maintain focus and work effectively with multiple demands
• Initiative to seek out answers, solutions, and positive outcomes
• Process oriented with a high attention to details
• Proficient using Microsoft Office suite
• Experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll
• Experience with Smartsheet or similar tools.
• PMP, PgMP, or other similar certifications from highly recognized professional learning institutions

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.